Handling changes and cancellations
Read what to do when guests change or cancel property reservations on Booking.com and learn how to make sure you avoid cancellations in the future.
By setting up cancellation policies, you can let guests know what to expect if they cancel or change their booking – and protect yourself from a potential loss
If a guest doesn’t arrive for their booking and you choose to waive the fee , it’s important to mark the reservation as a no-show so that you don’t pay
Even after a booking has been cancelled, it remains on the system and can’t be deleted. It’s useful to keep a record of this information and to monitor the
Even if a guest has booked a non-refundable rate, they may request to cancel this free of charge. You can use the Cancellation Fee Exceptions tool to
When a guest makes a booking, their reservation is confirmed immediately. So it’s not possible to reject a reservation. Depending on your policies, a guest may