Understanding guest reviews

Find out why guest reviews matter to your business, how to respond to them correctly and how to get more positive reviews on your property page.

Help
Understanding guest reviews
Guest Insights is an exclusive programme for Booking.com partners, designed to help you deliver a better, more tailored stay for your guests. This free feature
Help
Understanding guest reviews
The order of reviews on your page depends on the language the guest is browsing in. So, if your browser is set to Spanish, these reviews will appear first,
Help
Understanding guest reviews
Reviews stay on your reviews page for 24 months. After that time, they’re automatically archived and can be found at the bottom of your property page. Once
Help
Understanding guest reviews
The ‘ Guest Reviews ’ tab in your extranet helps you understand what your guests liked about their stay and what they thought could be improved. In this tab,
Help
Understanding guest reviews
When a guest leaves a review, they can choose to: use their own name use a nickname remain anonymous An anonymous review is when a guest leaves a review without