Understanding guest reviews

Find out why guest reviews matter to your business, how to respond to them correctly and how to get more positive reviews on your property page.

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Understanding guest reviews
When a guest leaves a review, they can choose to: use their own name use a nickname remain anonymous An anonymous review is when a guest leaves a review without
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Understanding guest reviews
It’s easy to respond to guest reviews on Pulse. Just open the app on your iOS or Android device and follow these steps: Go to the ‘ More ’ tab and select ‘
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Understanding guest reviews
Image Many of you told us you had concerns about the fairness and accuracy of guest review scores, and lots of you also had questions about how the final score
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Understanding guest reviews
You have the opportunity to reply to all reviews that contain approved comments*. Any response you make is shown on your page, right below the review. Replying
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Understanding guest reviews
Guest reviews are subjective opinions of guests’ experience of staying at a property. On Booking.com, only guests who have booked through us and/or stayed at
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Understanding guest reviews
We know that customers find reviews to be very useful when browsing online. As a result, we only remove reviews in certain situations: In the case of no-shows,