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Previously it was quite easy to cancel or change date but there is some problem since last few times back. system do not allow so better to the guest to cancel and re -booking.
Yes, we could not get the contact detail once reservation is cancelled
Yes, its instant, either you block the date otherwise there is no option like in other site where guest request for booking.
The easiest way is to close the calender. Go to calender setting, edit room to sell put zero, then it will be blocked. you could select the desire time period
Yes, once you blocked your calender you won't get reservation
The cancellation of reservation. First you click on reservation detail of guest. on right hand side you have option to cancel it.
I think there is mistake in room number. Please check your room availability. Go to your calendar, adjust room to sell, here is option to choose.
once reservation is cancelled within 24 hours, you must not be charge. But it should be before check out date, otherwise you will be charged.
Please ask for support