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Having taken a sum of money from my bank account against a disputed invoice, you would think that they would want to clear the matter, but with so little respect for partners evident I am still waiting since the end of April.
Further to my previous posts, I have yet to receive a reply other than an automated message saying that all have been passed to the appropriate department to deal. As I said, I wrote a recorded delivery letter, marked"Private" to the CEO but still have had no acknowledgment from anyone. I don't know if anyone from Booking.com reads these posts but if they do,I would have thought that they would have bought all these complaints to the attention of someone in authority or does nobody care about the reputation of their employer.
I have been on Booking.com since 2014 and have been fairly satisfied with them until this year. However, customer service has been so bad this year that when I have sorted out my problems with them I will be cancelling my account. At the moment I have blocked all vacant dates.
Not enough partners vote with their feet. They may eventually realise that they have no business without us.
Don't hold your breath, Michael. I have been waiting for a reply from Booking.com since the end of April. I also sent a recorded delivery letter marked"Private" to the CEO, almost 3 weeks ago and yet to have any communication from them. Just sent an email via extranet. I live in hope(not much).
This morning I received the latest cancellation of another 4 night booking. That is a total of 12 this season. It is about time that Booking considered its partners. They should remember that without us they would have no business.
I have a dispute running with Booking.com, which I will not go into here, but it does concern commission. I have written to the CEO direct to try to get something sorted and in the meantime have closed all dates to the end of the season. I am hoping that I may get a satisfactory conclusion.
I have had 11 cancellations for this season for 4 day bookings, mostly from Russia, but also from Saudi, Morocco, and 2 no shows also from Russia. There appears to be a pattern. Are these people just obtaining an accommodation address so that they can tick a box on a visa application. I know that this happens in some countries as the son of a friend does this. He then cancels prior to the date. Is there some way that Booking could vet these people? all they do is prevent others from booking and so lose us income?
See my previous comment, I have just received yet another cancellation. I have had 2 x 4 nights from Russia, 2 x 1 night no show from Ukraine, 1 x 3 nights from Saudi Arabia and 1 x 1 night from Canada.= 14 nights.. These bookings were from 12 June to 14 July, all cancelled at the last minute, leaving it virtually impossible to refill these dates. Is there a "trend" here.