Barry Reilly

IT veteran, with Hotel experience hosting a HomeStay in Dublin, Ireland.

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Barry Reilly

New HomeStay with detailed auto messages & onsite info yet, Guests fail to read and then leave bad rating.

Just joined Booking.com #NewPartner #Innovation #GrowingTogether

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Some guests are not familiar with different types of coffees but that’s not a reason for them to complain!!!

The old irish addage of 'Give them inch and they'll take a mile" comes to mind. lol

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lol love the cooents and replies, made me giggle. While I provide access to the kitchen and self-catering , I do have a few economical supplies of large boxes of tea bags and some instant and non speciality coffees. Some Lemon juioce and the two main types of sugar or sweenter. Some clear & malt vinegar; pink and table salt; black pepper. But no perishable items such as milk, it can just end up going to the bin and such a waste.

I did see a pop style coffee machine, but again its the same issue , cathering for too many types of coffee and then some how managing the pods, and controling abuse. If there was a small vending machine you could stock the pods into and it took both coins, peper money and NFC enabled payments (google pay etc). now that would work. I am pretty sure someone has already thought of this and create it... now just to find it online and buy one.. :) lol

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I also believe if you have more than one of the same type of room it will auto remove that feature from the calendar view options. I read that in the help section for calendar import setup.

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"Guest had accident in our studio apartment causing damage. What should I do?" Without some general details its very hard to gauge an appropriate response or next steps..

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I strongly believe there should be some form of online based escrow payment system that could easily handle this.

How I see it working....

Guest prepays up to 24 hours before arrival say euro50 into the escrow system.
Host receives notification with the reservation booking number and status of Deposit paid.
That escrow system via API to booking.com can see the duration of the booking.
The system then by default adds 48 hours post the check out date scheduled to auto refund to the guest if no claim made.
Host on checkout day ,even if after guest has left early etc still has 12-24 hours to inspect and confirm any issues.
If issues, then using the system can notify, update status to incident reported, category - minor, major etc, memo details box.
A radio button options of :
- >Claim Full Deposit
- > Claim Partial Deposit - Amount sub-box.
  - Here if the cost to repair equals or exceeds claim the full deposit.
  - If the cost to repair, replace is partial.
>Upload Document Browse button
>Upload photos browse button
- Gives Host ability to record notes of discovery of damage, replair and replacement as relevant.

there's possibly more steps/options/features that needs to be added, so its just an initial idea.

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Google translated: (Giovanna s)

If you rely on a cleaning company I recommend you inspect the property and especially the room and bathroom before the arrival of the guests so that if something is not perfect you can always fix it before arrival. You have to make sure that there is no problem because if the guest perceives something negative will not be well disposed towards your property and the review will not be the best

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From Barry: Yes, that exactly what I do before I leave the house for work, so I know if they check-in early or will be arriving later when I am out or asleep that everything is ok.

--- There is one thing I realised a few weeks ago to also consider when it comes to the cleanliness of the house such as bathroom and kitchen... its a variable you cant do anything about.... its called 'Other guests being messy and not following the house rules'. I have one long term guest prior to starting BDC homestay. I made it clear to him he had to adhere to the same conditions and stop being lazy and messy. He is a disaster and for a 30yo, behaves like a 15 yo. I do keep checking the kitchen and bathroom when I am working from home and also before i leave in morning and back in evening for anything he may have done carelessly. It only a matter of time before I will terminate that arrangement and he will be gone for good.

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wow, thats crazy.

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hmm interesting it seems either this no longer happens or BDC is not applying this to all new hosts. I did not need to do it and got verified by postal method.