Barry Reilly

Hi

If you mean remove a property listing then contact BdC support, via phone using the Contact Us info.

Click on contact us at bottom of page or goto inbox, BdC messages, on right pane is Contact Us, click to reveal phone number

Grin and bear it instead,  but tell both previewing by proxy is not a service. It is a courtesy based on availability, and currently their is none.

Any such previewing is only available via the photos on listing and should they book they are agreeing to your terms and conditions; house rules; and reservation policy.

So if your rate plan they picked is prepay  and no cancellation allowed then they cant nickpick to have their cake and eat it.

Take their money and smile until she checks out. You can always say, ' that is not a service we provide' to any questions

Kind regards

Tip: update your profile here to include your listing so other partners can view when responding to questions

Hi Javor, 

Please ring BDC support team directly to advise on this peculiar situation.

If you have an urgent question, you can call the dedicated phone number* found in your extranet ‘Inbox’ tab. Follow the voice prompts to get in touch with the right department. For more general info you can contact one of our main lines for help.

Got a specific financial question?

Call the dedicated Finance phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet. Please note that our finance team is available during business hours, Monday to Friday only.

Hi Safar,

Merry Xmas ,from Dublin Ireland

This is not a booking team support forum but a partner forum. Typically its is 99% of the time fellow partners replying.

When I got mine I noticed the letters are not sent by registered post so no tracking number.

I would advise you reach out directly to the support advisors via the region phone number, found here :  

Call

If you have an urgent question, you can call the dedicated phone number* found in your extranet ‘Inbox’ tab. Follow the voice prompts to get in touch with the right department. For more general info you can contact one of our main lines for help.

Got a specific financial question?

Call the dedicated Finance phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet. Please note that our finance team is available during business hours, Monday to Friday only.

Kind regards

PS: TIP - Once you have your listing live do not forget to add it to your profile, so other partners can view to assit in helping in future questions.

Hi Kanin

How are you , merry xmas, from Dublin, Ireland.

As a fellow partner who has gone through similar and had to adapt and evolve quickly I would suggest:

1. Enable non refundable bookings with Pay by BDC, and prepaid.
2. Non refundable rates versus flexible typically should be cheaper than a flexible rate depending on what type of accomodation you have.
3.  With any Rate Plan there are features like what is the latest a booking can be made in advance.
4. a no show means BDC will pay out the prepayment to you. also if BDC upgrades the booking to Risk Free, same still applies.
5. What are your rate plans and what cancellation options did you turn on ?

What is puzzling is you say Payments by BDC is enabled so that would suggest you can force prepayments.

Sending invoices are optional unless someone especially and directly asks you for one.

There is no need to do this manual task otherwise.

And even then it is sually a bvusines traveller who will send you his business info to be added to it prior to generating the pdf.

tradeshift.com provides a good online service for doing that if you need one

example of a basic daily rate:

Daily Rate - Non Refundable, Prepaid; cancel within one hour of booking; can book up to 1 hour at latest. No minimum number of nights.

PS: TIP: Please take a moment to update your profile and link your property as it helps us other partners see context and any potential issues etc.

Hi Awie, 

We are fellow partners not support but can advise you on similar questions in past. and as such you will need to contact BDC support directly to remove your property listing.

Kind regards.

https://partner.booking.com/en-gb/help/support-contact/how-do-i-contact…

Call

If you have an urgent question, you can call the dedicated phone number* found in your extranet ‘Inbox’ tab. Follow the voice prompts to get in touch with the right department. For more general info you can contact one of our main lines for help.

Got a specific financial question?

Call the dedicated Finance phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet. Please note that our finance team is available during business hours, Monday to Friday only.

Good morning GS1353, from Dublin, Ireland.

Merry xmas to you.

As a fellow partner I have seen similar post before, and usually they are all advise to make direct contact to a BDC advisor.

The best and quickest solution is by phone. There is a region list of phone numbers located here. Hope that helps,

Kind regards.

 

If you have an urgent question, you can call the dedicated phone number* found in your extranet ‘Inbox’ tab, under booking.com messages , expand Contact Us.

 

Follow the voice prompts to get in touch with the right department. For more general info you can contact one of our main lines for help.

Call the dedicated Finance phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

 

Please note that our finance team is available during business hours, Monday to Friday only.

PS: TIP, it is always good to link your listing into your profile so other partners responding can have context and reference to understand better. Please take the listing url link and add it your profile when you ca ntake a brief moment to do so.

*** , classic BDC. 

What are you doing censoring 'lmao'? Seriously what is wrong with you?

*gives the moderator a dirty look*