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I had comment books in all my units but eventually took them out as whilst some guests used them for the purpose they were put into the unit many others let their children use them for colouring in or they tore out bits of paper to use as scrap.
I'm at my wits end. I have a stack of towels and linen with pale yellow stains on them that just wont come out. I have boil washed them. Soaked them in every conceivable stain remover. Bleached them. Nothing seems to shift it and some of the linen I have just purchased. Any ideas on what to try.
Another question - where do I buy good quality washing powder at cost. Buying at the store is definitely not cost effective.
Hi Leandri, Thanks for the heads-up. I have now pulled up all the months until year end to check there are no other nasty surprises lurking. Booking.com must think we have nothing better to do than second guess them all the time.
Hi Zsolt - thanks for the feedback. It only came to my attention when I received the invoice 3 days into the following month. I disputed it and they told me they were going to charge it anyway and if I don't pay they will just block my account. So a loose, loose situation really. I was under the impression that the payment was for non-refundable bookings. Clearly that is not the case. But as they say buyer beware..... I am now the wiser and wont let them catch me with that one twice.
Is anyone in the same situation as myself. I own and rent out properties that are within a resort. I take a lot of time and effort to make sure the units that I rent out are in top condition, however because the units are within a resort I regularly get reviews based on things that they didn't like within the resort itself and not related to the unit that I am renting them. I have no control over what happens within the resort but negative reviews are pulling my score down. Any suggestions?
Completely agree with David. Booking.com are biased towards the guest. They seem to forget that we are actually their customer. The guests are our customers. I had a guest write a review to say a rat had run into their unit (they were half way along the corridor and on the second floor) all because they wanted a ground floor unit and not the unit they booked and I was unable to move them as there was no ground floor unit available. Guests should be made accountable for telling blatant lies.