Stay informed with the latest travel insights, analysis and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
Whatever you business goals may be, our solutions can help you succeed on Booking.com
Find out how to get set up, and read about our services and features.
If you have recently signed up with Booking.com you will, unfortunately, not be able to charge a deposit until your property has been verified.
You're welcome to e-mail the Guest and request one - Some do pay, some do not citing the "No deposit required" clause.
You won't even be able to cancel a booking until you are verified. That's the worst.
The easiest thing to do would be to contact Booking.com and request sending someone out to verify your property as soon as possible.
Hope that helps.
We experience the same problem.
Guests Book Last Minute and that is it. Any attempt to contact them thereafter is met with Silence.
We cannot File a No Show until after Midnight nor can we accept a private booking lest the Booking.com guest shows up.
Payment is via EFT after Reservation (if you can reach the guest) or in Cash on Arrival so we have no recourse really.
Very frustrating! Would appreciate if Booking.com could at least act as an intermediary and accept payment for 'Last Minute Bookings' only. This way Hosts receive some remuneration if the guest does not show up.
This is the method we found is working for us:
- Send the Guest a Message via Booking.com immediately after they have made a Reservation requesting a deposit.
- State the amount due and date it is due. (48 Hrs works for us, a week if the Booking is 2 or 3 months in the future)
- Should no deposit be received, Submit a request to Cancel.
- Call Booking.com and ask them to Cancel the Booking [Submitting a Request is no guarantee the Booking will be cancelled immediately and this is still Subject to the Guest confirming the Cancellation - Which is of absolutely no help to the Host]
It does take a bit of time but you have the advantage of releasing dates so other guests have the opportunity to book or you may take on private bookings without having to wait unnecessarily.
Hope this helps.