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Awesome ideas shared here :)
We don't leave fancy surprises in the guests bedrooms, but we do offer them non alcohol cool juice drinks of our local produces once they settled in which they very much appreciated and excited to taste.
Or even give them a taste of our local foods.
We don't charge them for all those it was on the house.
But we do offer them transport from the airport for extra costs but often it was requested by them.
Thank you for sharing your fantastic ideas
I think BCM needs to verify before approving for them to be uploaded.
I am also new to BDC. We went through the same experience! Our very first guests who actually stayed at the accommodation left us some very disturbed feed back which in our opinion had affected our score rating and caused the agency to do an urgent verification on the property. My exact thoughts were, that we were not so fairly treated prior to the fact that we went through an agreement to grant good discount.
One of the visitors even contacted privately wanting to re book a team to stay at the accommodation regularly whenever they visit the country! You can guess what our answer to that is :) Even the disturbed feed back was revised for a better one. Anyway, after that with our other guests, our scoring has improved even to an awesome 10"
So I think we will always have expect the good and not so good at times! So don't be discouraged. It will get better.
Dealing with rude and the self centered customers are often difficult to please. And when they don't get their way they left leaving a very bad feed back and its not good for the customers who wants to book.. I know that we put customers first but how can we deal with the ones who makes them selves too important and bargain their way in just about anything.