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I started this thread as we had guests stay in our apartment who caused massive damage, to flooring furniture, bedding, towels. We had photos of all this, invoices provided by trades people showing cost of repairs and receipts for new furniture, towels and bedding we had to buy and despite all this evidence Paypal still refunded the deposit payment taken. I received no support whatsoever from booking.com, this guest had no penalty whatsoever. It’s criminal. I deliberately set prices on booking.com significantly higher than air bnb to account for hassle involved but really wish booking.com would review how they support property owners. I now take deposits through Worldpay and, fingers crossed, since I swapped to them I have not had to withhold one, but they have reassured me they are much more supportive in such circumstances. Time will tell.
I would suggest you contact worldpay directly and they can answer any questions accurately
Hi, as mentioned you can’t advertise that you can take worldpay payments but we just send and e-mail and make sure we outline a damage deposit payment is required prior to arrival in our property policies. People sometimes don’t read it. But they will not be allowed to check in without making payment of damage deposit, so they have to read and respond in the end if they want to stay. Worldpay can accept payments from anywhere in the world. I am based in UK but I am not sure if they have other offices worldwide. I have found them to be very helpful to deal with both via e-mail and on telephone. If you google worldpay paybylink services you will find it. I also have virtual terminal through them, so can take payment over the phone, but hardly use this now as much more hassle especially when people do not speak same language.
Hi Katerina, country of registration is UK. We don’t have a website and simply advertise our apartments on booking.com and air Bnb. We send the guests a link to make payment via world pay a week before they will arrive, and refund the payment following departure. Not had any issues yet, other than occasional complaint about fees (if people pay by credit card rather than debit card then 3% and if currency exchange also required may not be a favourable rate. We only pay back what is received (-fees) but warn guests regarding this.
We have had a few instances of damage due to air bnb guests and after showing photos of damage and original purchase receipts we were given full payment by air bnb. Paypal absolutely useless as are booking.com. We have now started using worldpay and so far so good.
We are the other way around. Not sure why that would be? Pricing? We deliberately price booking.com significantly higher to compensate increased hassle involved
I 100% agree. It’s ridiculous booking.com leave us to deal with this. Air bnb far superior to deal with just generally in my experience.
Hi, I use paypal currently for taking damage deposits, but have just had a very bad experience with this. Guest stayed in our apartment and caused significant damage. We tried to with-hold the deposit but paypal returned it to guest and found in their favour since the guest claimed 'goods were not received' despite me explaining this was a damage deposit to paypal and providing photos of damage and invoices of costs incurred to repair and clean the apartment. Paypal did not consider any of this evidence, only that I could not provide a tracking number! I need to rethink the way I take deposits. How is everyone else doing this please? This experience has really put me off!