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This happened to me literally last night. A booking came through at 8:30pm so I tried to call the guest to find out their arrival time. I am flexible with arrival times as long as I know when to expect them. I to have a small B&B and it's check in by appointment. It got to 10:45pm and I just thought, this is the reason we have these policies in place so stick to it and don't worry about. I called Booking.com and asked them to email the guest which they did. I also text the guest and advised that chekc in closed at 9pm and that I was unable to get hold him. I went on to advise after 11pm he would not be able to access the property, would need to find alternative accommodation and advised that he call Booking.com. The guest arrived this morning and he was absolutly fine about it. He respected the policy and politely waited till 7am this morning before contacting me to gain access.