Stay informed with the latest travel insights, analysis and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
Whatever you business goals may be, our solutions can help you succeed on Booking.com
Find out how to get set up, and read about our services and features.
I just keep complaining about this review and rating score to BDC. I got a reply today:
Dear Partner,Thank you for working with Booking.comFurther to the reservation's *** review, we inform you that is removed again due to not related travel content.The guest is only scoring the property with a 2.5 for nationalities and this content is not considered travel related. Kindly note that because an error the review was not removed in the first place.Please check all changes and if anything is incorrect, let us know immediately. Once again, thank you for bringing this to our attention and we ensure that we have zero tolerance when it comes down to discrimination. We apologize for any inconvenience caused.If you have any other questions, the Partner Help Centre covers many topics and we’re always here to help.Partner Help CentreThank you for working with Booking.com.All the best,
Final update: BDC put back the racist's Rating Score and deleted the review
Dear Partner,Thanks for your request. We’ve taken another look at the review in question and have decided to remove the comments because they go against our policies. Just be aware that it may take us up to 48 hours to remove the comments completely from our website. And since the guest did actually stay at the property, their review score remains valid and visible online.We’re very sorry for any inconvenience caused by these comments. Thanks for your patience and understanding throughout this process.
BDC finally removed the review and rating score. Please see below:
Dear ****,Thank you for working with Booking.com.Following your request we have removed review for reservation ***. We apologize for allowing inappropriate comments of the guest to be published on the site.If you have any other queries or frustrations, please feel free to get in touch. We are always happy to offer assistance.Kind regards,
I just received a call from BDC, they will keep the rating bars, score and review.
thank you very much for your response. That's really helpful