our property online ....

Unusual,  I would ask for video method via the extranet Inbox message system 

You also can contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.

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Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

Message or Call BdC PartnerSupport 

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

Method 3:  *** public main lines via Where you can reach us

Dear Domaine les Forges, thank you for sharing here. I am truly sorry to read what you are going through with the verifications. I have replied to you today under another post, but I would also like to share my message here to ensure that it reaches and hopefully helps you.

The standard information is that once you complete the registration of your property, the verification letter will be automatically sent to the property address. Depending on your location, it can take up to 25 days (including weekends) for your letter to arrive. As I understand, in your case, it has not arrived on the expected time. I would like to encourage you to contact us via your Extranet account as BrookAve is describing above, and mention this there, too, or make a new letter request, so that our Support teams can take a look at it for you in detail. I would also like to add this article which explains the whole verification process and how to contact our teams incase it is helpful. 

In exceptional cases when you are not able to receive the letter, there was a possibility to offer an alternative verification option/video method. In this situation, as well, you may want to contact us via the "Inbox" tab in your Extranet account and check if that possibility is still there. Please kindly note that all properties go through location verification procedure and this is to ensure Booking.com is a secure platform for both owners and guests.

I really hope that there will be a solution for you soon. If I can assist you with anything else from my side, please do not hesitate to share here again. Have a nice day ahead!