Guest experience

Bed

Click. Magazine
Trends & Insights

London's first sleep-centric hotel is set to open in 2020. We talk to the team behind the concept and discover what components are key to creating a good night’s sleep for guest
Taking notes

Click. Magazine
Trends & Insights

In an industry where customer service is king, having a high level of emotional intelligence is essential for hospitality staff - and can even boost the bottom line. But can self-awareness and empathy be taught and learnt? Click. explores
Microphone

Click. Magazine
Trends & Insights

With more and more consumers tuning in, podcasts are offering accommodations a new way to increase brand awareness and draw in new markets. Click. explores