Growing Together is our ongoing promise to build a stronger era of partnership. Explore our new commitments and the progress we’ve made on our previous ones.
Stay informed with the latest travel insights, analysis and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
All you need to know to succeed as a Booking.com partner.
Looking for expert advice on making the right decisions for your property? Explore our solutions designed to help you achieve your ambitions.
Find out how to get set up, and read about our services and features.
So I managed to list my property on Booking.com. I started receiving reservations and inquiries and then all of a sudden Booking.com randomly decided to do a quality review on my property and made my listing unbookable. I called and admin stated this would take five days and that they would keep me updated.
It is now been about 13 days later and they still have me as unbookable. They never kept me posted I have to constantly call them. They tell me that they have a backlog of properties to review and until they get round to me all bookings and payments will be suspended!!! Which begs the question: why would they still randomly be selecting properties to undergo a review when they have a massive backlog?
So incredibly frustrating and half the call staff is clueless. It really doesn't seem fair that Booking.com can call me a 'partner' but then do something like this without any regard to the consequences I may face. What's worse is that quality they have no idea of when or how long such a quality review could take.
I am not enjoying this 'partnership' and will be looking at alternative ways to rent my property that doesn't involve 'partnership' with Booking.com