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booking.com will issue the voucher if the guest agreed to it, you will have to write to them as there is no way to contact them
Wouldn't you make a non refundable cancellation because you have a sort of insurance?
Janefryer, It happened to me in at least 12 of my non refundable bookings. I have tried to contact booking.com and I didn't get any answer. I have not refunded the money, so know booking.com is calling me demanding the refund as I agreed to the cancellation. I NEVER agreed to a full refund. I tried to come to an agreement with the guest but booking.com went ahead and cancelled it for me.
I have received an email, asking me to refund the money otherwise the money will be taken off my with interest!!!!!
What do you call this??
I don't know what to do, but I am so frustrated and angry as booking.com won't listen and they will penalised you with big bills, this is so unfair and I am a little fish in the sea. No one will listen
Thank you for the link. I have already read it. On it still doesn't answer my questions.
I still do not understand why booking.com is cancelling my June and July non refundable bookings and they are asking me to refund the client (guest)
booking.com has cancelled non refundable bookings on June and July without any consultation and they are asking me to refund the booking.
I had a few cancellation by booking.com for the month of June and July asking me to refund the guest in total in non refundable bookings.
Could you please let me know why this is happening? They are applying Force Majure in the months of June and July and forcing me to refund. I have not authorised this.
Also I would like to know if we will be compensated by booking.com for all the non -refundable reservation that we have to refund, the guest have to choices and they should have insurance to cover their decisions, or booking.com to cover them as you are the ones who are giving us the choices to make our reservation non-refundable and after you are taking our choices away.