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And even more confusingly, I see some of our competitors receiving reviews in last few days of 9.2 / 9.6 etc which means that are still being reviewed on the old system putting us at even more of a disadvantage..
That's your opinion.
You could have expressed it in a professional manner rather than rolling your eyes and telling us to get another job.
Just because you think something, doesn't mean you have to write it down to tell the whole world about it - with the sole purpose of trying to put down others and look clever
We are all on here because we are worried about our small businesses that we work so hard to promote and nurture. We do not need someone putting us down.
I read plenty of things on this forum I do not agree with but I would not dream of writing something to belittle the person writing it. If I had a professional solution that might help them then I would share that.
Our opinions and feelings are as valid as anyone elses. This is not a forum to belittle people.
I thought this was a a professional discussion group. Why must it always descend into this.
Completely agree with Ian at Numurka…
Guests are literally going out of their way to find something negative to say. We have started to laugh it off but it can become demoralising. When you get comments like "could have offered more than one type of soap" etc ........
However, Booking.com are partially to blame to blame for this. They have section asking for comments on negative aspects of the stay...... people feel obliged to write something.
There could definitely be a better system.
The process states that we should be covered whatever payment method we use. It's right at the top of this message thread. It doesn't make clear is needs to be payments by Booking.com or Online Payments
If the guest cancels outside the free-cancellation window and their means of payment is invalid, you mark this in the system as per usual and we’ll search for a replacement booking. If we are unable to find a new guest for those reservations we’ll still pay you for the room nights according to the payment solution you have signed up for.
I also have a minimum two night booking. A risk free cancellation, booked on these terms was cancelled. I will not be protected as I want the new booking to also be two nights as per our terms.
20 - 21 December
Standard Rate, genius rate (Standard Rate -10%)
Due to the restriction(s) you set for this room night, we're unable to replace the guest and pay for it.