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Booking.com call us partners,but as far as I am concerned they look after themselves and the client who pays the money to enable them to receive commission, and very little assistance to the establishment.
Since 1 Jan 2018 to date we have had over 50% cancellations / no shows and after 10 years of trading our first 2 bad debts, both from Booking.com clients. This rate of cancellation is unacceptable.
Regarding credit cards, we give our credit card payment service provider details of the client in the form of name, tel number, email address and amount who then sends an email to the client to complete card details, This is totally secure for the client whose card never leaves his side .
Although Booking.com give us the card details a pin number is required to authenticate the transaction which is sent to the clients phone, giving the prospective client all the initiative and none to the establishment.
Your comments appreciated.