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So many comments about cancellation policies on this thread so not sure if this is covered but I find that setting the cancellation policy on BDC so difficult as it's not clear what cancellation policy has been applied. On the policies page of the extranet there seems to be 5 cancellation policies active and on the Calendar page of the extranet a completely different policy set. Far too confusing or is it just me being thick?
We have a price quality score of 52 - but not worried by it at all. All this means is that there are cheaper accommodation in our area and Booking.com simply wants us to lower our prices in line with them so that we can gain more bookings (and they gain more commission).
We don't see the point in lowering our prices further as we pride ourselves on quality and do not want to come across as a place to stay for people on a budget. Some other accommodation providers in our area charge as little as £25 per night - they may be booked up but do people really come back and stay with them and are they making any money once they've paid commission, cleaning bills and running costs. We'd much rather charge more and give a better quality product and service so that people provide us with a good review and want to stay again.
I guess it depends on what type of accommodation you have as to whether or not you want to go into a price war with someone who's cheaper than you just to improve a score which only you can see.
Hello Lizzy - we have just had exactly the same thing happen to us - our neighbours of the property we let out have informed us that there has been no one in the property since Monday morning and all the windows have been left open, it is now Tue evening and the guest had booked until Wed morning. They did not answer their phone and when we got there to check the back door was unlocked and and the keys were in the front door. There was no car there or personal belongings so it was clear they had left early. So our property had been left empty and unlocked for nearly two days.
The garden was full of dirty crockery, glasses, beer bottles, half eaten food and cigarette ends where they had been eating outside on the barbeque, and inside all the rooms including bedrooms were full of dirty plates with food left on them, and the kitchen was also full of dirty saucepans. There were also used sanitary towels on the bathroom floor. Thankfully the weather was good so they seem to have cooked outside if not I dread to think what it would have been like inside.
I will be contacting Booking.com in the morning there seems to be a report misconduct on the guest reservation so will be using this - I have closed availability of the property for the time being and am considering using a different site where you can vet customers more thoroughly before they book.
I think you need to set a limit on commission and stick with it. The commission charged is high already and paying any more (especially for one night bookings) would make it not worth while - once you take the commission charge, cleaning costs, laundry costs, extras such as tea, coffee, biscuits and flowers, card handling fees etc there is little profit left for the smaller establishments. Would any extra visibility at a higher cost really increase bookings overall, or just reduce profits further?