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So, finally we'll have to pay the commission for this double booking...
We are still not sure what happened, but Lodgify told us that they were having these API connection problems with properties that have Risk free program. Apparently Booking,com is sending them bad info and this creates double bookings in some cases... (Lodgify is working on this)
Again, we are not 100% sure if this was the problem, because booking.com support simply doesn't tell us what happened. But there is a good chance that this was the case. And obviously the one to pay is us... -_-
We have already cancelled the Risk free program in all properties. If you have Lodgify and a API connection with booking.com we suggest you to do the same until they solve the problem.
We have API connection - we do not need to do that. Anyway, in this case both reservations are from booking.com...