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Merch Gymreig / Welsh Lady
After hours on the phone following my lack of payment and all the associated stress- I got straight through to a very nice man based in London by phoning the number for my account manager. He read from his system that there was a problem at the bank's end and that they are working to resolve it. While I have still not got my money, I feel slightly pacified in that he has ensured my guest house is now on their list of people owed money and says that someone will keep me informed and notify me when it is resolved.. I mentioned my concern where another partner said they had not been paid for 3 months! and he assured me that when it has happened before that generally things are resolved within a week. Hope this is of some help and might save some valuable time - Carol at Audley Guest house, LLandudno.