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This is exactly my point. If a guest makes their reservation and payment through Booking.com, and Booking.com accepts my 15% commission payment, there should be no reason for them to remove a review unless it is somehow offensive. I work very hard to earn those good reviews, and it negatively impacts my business each and every time a positive review is arbitrarily removed. It is unfair that Booking.com does not have to provide a legitimate reason for the removal.
Thank you for your reply. Unfortunately, I have gone back and forth with emails and provided Booking.com with the booking confirmation numbers, and each time I have been told they cannot disclose what makes something seem "suspicious" and the decision to remove the review is final. I don't get it either because obviously the guest has booked and paid through the Booking.com website.