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I have a guest that is asking me to refund the whole amount, her dates are 18th may to 29th may. She booked at a non refundable rate. But I want to give her money back.
She wants me to make the deposit into her account and gave me the account number.
I sent her a Request for cancellation but by clicking on it she will get fully charged.
I sent bookings a couple Notes and no response.
Can you help me?