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Thanks, it is very frustrating to not be able to talk to a person for help!!! and... the number for Peru is wrong and I have tried different avenues... the forum being one of them. I would love to drop Booking all together but it is where a lot of our guests book from unfortunately. I am not sure why we pay such high commission rates with NO HELP!!!?? someone just booked on ours... 2 people 2 nights for $10!!!! ??? and this does not reflect my prices listed.
this is an example of what our reservation statement looks like. We've never taken prepayments and we have signed up for Booking to take payments for us.
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How do we arrange that on Booking? I thought they did not take payments... if they do.... do they charge more for commission on top of their already very high commission rates?
We are a small, family-run B & B and we were having issues with the arrival times as well. What I did that has helped quite a bit.... in my auto welcome letter I state in there that we are not a large hotel and we need to have arrival times nailed down to the hour if possible because we want to ensure they are greeted warmly. most people have been great about it and some don't respond which can be frustrating. Communication is key. hope this helps!