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We run a pub with rooms and state quite clearly that last check-in is at 11pm however, it does seem to happen quite reguarly that someone comes much later than that. I do almost everything myself here when the pub is not open and so waiting up for a guest until 2am can be exhausting.
I do not want to lose business or get negative reviews but guests seem to forget that they have not booked a large hotel with a 24hr reception.
It would be helpful if booking.com would give us the option to add an extra charge on for those last minute guests that want an especially late check in. It's particularly painful because quite often last minute guests are getting one of our lowest rates here anyway!