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To change the cancellation policy, sign in to your account (Extranet), there will be a blue task bar at the top of the screen, click on property, then policies. You can make your own cancellation procedures there. I had much the same problem a year ago, all of a sudden guests were cancelling at the last minute and I was left with a holiday let to fill - I lost out big time, and couldn't understand it - then realised that Booking.com had altered my cancellation policy without telling me!! I think they defaulted everyone to free cancellation as per the television adverts at the time. Anyway I have put my policy back to what it was before, guests dont seem to mind, and if they do they should read my cancellation policy before booking - we are not all the same!
So sorry to see that hosts still haven't been paid, keeping my fingers crossed for you and yes we should all still stick together and support each other - hopefully this won't happen again, but as I have signed up for weekly payments I am sure there will be teething problems!! It is interesting reading other hosts attitude to pricing and commission, as a result I have put Booking.com's prices up to cover booking fee/processing payment - I am so livid we are being charged now 16.3% for the honour of working with booking.com.
nothing in my account...…. this is unbelievable!!!!!
I agree with Skyline10 - it would have been a lonely place without you all - thank you for your support.
We only have a holiday let and am with 5 other companies, theoretically to spread exposure. Last month was a big one for Booking.com, they did most of our bookings, so am owed £1,211, which is a substantial sum, but I do have other bookings from other companies so is lessening the blow. I really feel for the B&B businesses, you are really struggling - I feel so angry for you, this really isn't fair - how can you be ambassadors for Booking.com when they have treated you so badly - it is a two way street and yes you have been raped and fed to the wolves. I am keeping everything crossed that we won't have to wait too long for the payment, but yes am prepared to take Booking.com to the small claims court if things go on for much longer. I feel we should all be compensated for the delay in payment.
I have put something on Facebook - I wonder how long it will stay there!!
Yes, there is a facebook page, just type in Booking.com in facebook. I think it would be a good idea to start fighting back; I haven't received any notification that something is wrong but have obviously seen theladyinglass' thread. I have been with Booking.com for 4 years and they have been collecting monies on my behalf for around 2. This is the first time that I have had a problem, but of course it might not be the last - but most worryingly there is a lack of care, communication and emphasis to get it put right, I got paid for March on the 11th April, so theoretically I should have been paid around the 11th of May for April, so now am 10 days overdue and counting. I had a very slow start to the year, my first booking was in March; I put it down to the political climate here in the UK, there seems to be so much uncertainty - if my experience is reflected across the board in the UK with bookings for the first quarter of the year lower than average, then you can only presume the UK operation of Booking.com felt the pinch too. But they are a global business, each part holding the other part up; it shouldn't have been a problem for Booking.com. It is the fact that the finance department is in Singapore; communication is always going to be difficult because of time difference, and they are paying the whole world - the job is mammoth. I am not sticking up for them, believe me, just trying to paint a picture and make sense of some very poor management.
Yes Juliette, there are quite a few of us - all having the same problem as you. From another post it would seem that the finance department is based in Singapore and they are having a holiday today!! so, not only have we all had a very frustrating few days, waited for Monday morning, we now have to wait another day before anything will be sorted. Scroll down some of the other posts to check what is going on - this is about the only information any of us is receiving!!
I bank with Barclays - so dont think it is a bank problem!!