Stay informed with the latest travel insights, analysis and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
Whatever you business goals may be, our solutions can help you succeed on Booking.com
Find out how to get set up, and read about our services and features.
Hi. need some advise. I am new to Booking.com
On friday night, my dreaded fear happened. My guests, booked as 5 people in a terrace house, had a party. Noise level aparently awful for neighbours,. The neighbours said they could not count the number of people that entered and left the property all evening until early house of the morning. They checked out late and 9 people were seen leaving house at this stage. The house was left in an awful state, 3 black refuse sacks of food and rubbish has to be taken out of house. 7 broken glases and table light. they just trashed the place. Drink stains on carpets and bedding. the guest initlially answered my phone call and when i said how she left my home.... she said she thought it was just a rental... implying it was ok to treat it that way. No harsh words were spoken on phone and she agreed to pay for breakages..... but has since ignored my calls and text. I reported this to booking.com and blocked her from booking again. Now she has cheak to leave an extremely negative review of my house which is all lies and no doubt because i reported her behaviour.
The review is total lies. Can anything be done about this?