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As a B & B owner myself, I would NEVER not go into a guest room after they leave. Even if they say they don't want service, I will check the room anyway. It is my house and I know they don't give a crap about it, so it is in MY best interest to do a quick check. Is the a/c left running? are the lights on? I will take garbage, who wants to smell that when they come home? Use your common sense!
What is the matter with you people? If you do not like the way booking.com does business, then do not list with them! There is no gun being held to your head. So quit complaining! Yes, you get anon reviews, yes, you get a few bad reviews. Big deal! It is called DOING BUSINESS. If you had all glowing reviews then THAT is fake. Grow up ! grow a backbone and go on to the next day! I am so sick of people complaining about booking.com when it obviously has nothing to do with them. It's the people. People will always RUN to social media to bitch and complain. Don't be those people. Be better than that. You, Beate Pbh sound just like those people you are complaining about. You are calling the kettle black. Any other booking engine is the same..
B.com does the same as any of the others out there for us in terms of results. So we are not partial to any as they all bring us business. I can't imagine why you would get fake reservations so often and from only one source, Keithsola.
Oh trust me, Mixy, I am not ignorant. Let me repeat myself for you since you do not understand: YOU have complete control; it is YOUR property, after all. I would add the inventory back MYSELF and resell the room. Where is the rule that says you have to wait for b.com to do it for you? when they finally get around to adding it back, then ... duh.... remove the extra inventory.
Keep in mind, Mixy, this whole thread is about you complaining about your own cancellation policy and 1 such reservation you had 3 years ago for 7 days and you couldn't contact the guest in advance. And you want b.com to MAKE the guest reply? That is funny. If you find it necessary to sit around and wait while b.com pulls its head out of the sand; then, maybe you should choose another line of work. I don't sit around and wait for anyone. I am running a business here.
Come on, seriously? If you get all crap reservations from b.com, Keithsola, and you brag how you are soooooo full from other airbnb or whoever, then by all means close off your inventory with booking!. If you don't want to work with b.com, then don't!. Use your brain!
Do you really think that b.com is in the business of checking reservations for real cc info? YOU take the money, it is YOUR responsibility. If you can't collect the money or deposit up front, cancel it. If you can't contact the guest in advance... cancel it. You people and your "I have 1 room and I have 9.87 on reviews". OK GREAT. No one cares that you have 2 or 4 reviews and that they are 9.7 or 9.8 or 10.0...and then on the other hand, the most popular thread for all these weeks is people complaining about anon reviews. wow, so many of you have so much to learn.
And now I read the comment that Gail and John want reimbursement from guest canceling and/or no shows ... THEN change your policies . I have commented before about non refundable reservations, hey maybe that's an idea! Grow a little backbone and either take action and change policies or quit complaining!
I am sure many of you will be all up in arms by this comment. Then it is YOU to whom I speak. Start acting like you are in business to make money by selling rooms.
This subject actually is a bit of a thorn in my side. We have had families of 6 show up for a 2 bed, 4 person maximum room on many occasions because they are cheap and don't want to book 2 rooms. We have even had families of 4 show up for a 1 bed, 2 person maximum room. And every time they say to us, "it's ok, we are family." Well, I don't give a crap who they are or what kind of excuse they have.
Unless by chance, we do have another room available to offer them at check-in, they are out the door and without a refund. First of all, there is the fire risk. In case of emergency, people would be falling all over themselves and their luggage trying to get out of the room. Secondly, it is our insurance. We are insured for a maximum number of guests per room. Thirdly, this is fraud. No one in their right business mind would allow people on their property who are crooked.
Maybe you can do that in the big chain hotels who don't ever know or care how many people are in their rooms. But as I have said before: My house, my rules.
It is quite comical; I agree Sonstbbs, but no matter what they do to the rating system at b.com you will always end up with those idiodic reviews because they are written by idiodic guests. Unfortunately, I don't think THAT will change ever. LOL
Yea and I also hate that they show ONLY the total price for x days; NOT price per day like the big E does. To a guest, it is like comparing apples to oranges.