Hotels and Hospitality industry news | Click.Magazine

As the hospitality industry experiences a spike in businesses ditching currency for contactless, does this mean cash is no longer king? Click. looks at the growing trend for cashless hotels

Hospitality Photo by Louis Hansel on Unsplash

The importance of etiquette in hospitality

Click. speaks with Philip Sykes, who trains hospitality staff at The British School of Etiquette, to discuss the importance of first impressions, language and going the extra mile

Educational travel: how can accommodations engage curious minds?

With more travellers looking to sharpen their skills abroad, how can accommodations cater to this appetite for knowledge?

Can Unesco help the hospitality industry join the culture club?

Mechtild Rössler, Director of the Unesco World Heritage Centre and the Secretary of the 1972 World Heritage Convention, shares her thoughts on how World Heritage designation can benefit the travel industry

Sustainable alternatives to single-use plastic

With travellers becoming increasingly aware of the damaging impact of plastic, many properties are opting to go plastic-free to cater to eco-conscious guests

Can Unesco help the hospitality industry join the culture club?

Mechtild Rössler, Director of the Unesco World Heritage Centre and the Secretary of the 1972 World Heritage Convention, shares her thoughts on how World Heritage designation can benefit the travel industry

The importance of etiquette in hospitality

Click. speaks with Philip Sykes, who trains hospitality staff at The British School of Etiquette, to discuss the importance of first impressions, language and going the extra mile

How Zoku found its market niche

With an increasing number of travellers entering the market, what are the benefits of properties focusing on one guest segment rather than targeting the masses? David Kijlstra, Commercial Director at Zoku shares his thoughts

The first luxury hotel to accept cryptocurrencies

Cryptocurrencies are often in the news, especially the most well-known variant, Bitcoin. But until now, few hotels have taken them as payment. Click. interviews the Managing Director of one Swiss property that’s taken the plunge by accepting them as payments from guests

Construction, Photo by EJ Yao on Unsplash

Embracing market challenges to accelerate growth

Following the launch of the first Yotel city-centre hotel in Europe, VP of Brand, Simon Willis shares insights on the group’s ambitions and ethos

travel experience_click_Photo by Ibrahim Rifath on Unsplash

The evolution of the experience sector

Ahead of his session at Click. 2019, we spoke to tours, activities and attractions expert, Douglas Quinby to delve into the ever-changing experience landscape

Educational travel: how can accommodations engage curious minds?

With more travellers looking to sharpen their skills abroad, how can accommodations cater to this appetite for knowledge?

Hotel ergonomics: the essentials for staff welfare

Keeping hospitality staff healthy and happy starts with design, say experts. Click. explores how ergonomics can make a difference in the hotel world

The rise of the cashless hotel

As the hospitality industry experiences a spike in businesses ditching currency for contactless, does this mean cash is no longer king? Click. looks at the growing trend for cashless hotels

Spotlight on: tiny houses

Tiny houses in tourism aren’t yet big business, but there’s enormous potential for entrepreneurs and existing accommodation providers. We investigate what these compact properties have to offer hoteliers

Sustainable alternatives to single-use plastic

With travellers becoming increasingly aware of the damaging impact of plastic, many properties are opting to go plastic-free to cater to eco-conscious guests

Spotlight on: nature tourism

With an increased focus on responsible travel and engaging with natural attractions across the planet, nature tourism is booming. Click. examines the various facets of this growing trend

What I wish I knew: a little kindness goes a long way

Eugene Staal, President of Penta Hotels, shares the biggest lessons he’s learnt since being in the industry and why he believes being kind trumps being right in business

Innovation orb by Ramon Salinero, Unsplash

How insight-driven innovation could change the travel landscape

A buzzword across all industries, innovation is seemingly the cornerstone of modern business. But has the term been diluted and what is the right way to innovate in travel? Brand design and innovation expert Alain Sylvain shares his thoughts

The trends shaping boutique hotels

Johan Åséll, COO of Brøchner Hotels, discusses surprising initiatives, localised solutions, and technology advances in the boutique hotel industry

Attracting new hospitality talent

From discovering untapped segments to engaging existing employees, we hear from Fran Brasseux, President of the Foundation of Hospitality Sales and Marketing Association International on how hoteliers can tackle staff shortages

Determining property performance

Chris Cheney, Vice President of Hotel Performance and Analytics at Stonebridge Companies, discusses the evolution of performance metrics, evaluating property success and attribute-based selling

Standing out in a crowded marketplace

Sally Hogshead, bestselling author, speaker and CEO of How to Fascinate®, discusses how using the science of Fascination can help you outshine your competitors

Podcast: #11 - Unpacking Booking.com’s 2020 travel trend predictions

In the eleventh episode of the Click. Podcast we explore a selection of the trends set to shape the industry in 2020, as predicted by Booking.com

Podcast: #10 How to drive change in sustainable travel

In the tenth episode of the Click. podcast we delve into the landscape of sustainable travel and and some of the initiatives already making an impact.

Podcast: #9 - Improving guest reviews

In the ninth episode of the Click. podcast we shine the light on guest reviews, bringing you expert advice and actionable insights

Podcast: #8 - Peak season special

In the eighth episode of the Click. Podcast we bring you a round-up of articles that explore some of the key opportunities and challenges that the imminent peak season holds

Podcast: #7 - Transformation of online payments

In our seventh episode of the Click. Podcast we explore the potential impact of new payment solutions and technologies on the hospitality industry- featuring insights from Brian Dammeir, Head of Product at Adyen and Morten Larsen, Head of Product Marketing at Booking.com

Podcast: #6 - Destination marketing in New York

After a record 65 million visitors last year, Click. speaks to Chris Heywood from NYC & Company – the city’s tourism and marketing agency – to understand how it continues to attract travellers from across the US, while maintaining interest from those lucrative international visitors