Hotels and Hospitality industry news | Click.Magazine

The humble hotel gift shop is being revamped: contemporary versions sell desirable artisan products, help promote brand messages and grow revenue. Click. finds out more

Hotel corridor, Photo by runnyrem on Unsplash

Spotlight on: the return of the hotel gift shop

The humble hotel gift shop is being revamped: contemporary versions sell desirable artisan products, help promote brand messages and grow revenue. Click. finds out more

Driving business success through emotional intelligence

In an industry where customer service is king, having a high level of emotional intelligence is essential for hospitality staff - and can even boost the bottom line. But can self-awareness and empathy be taught and learnt? Click. explores

Exploring the future of accommodation

As 2020 approaches, we asked short-term rental and hotel industry experts to reveal their New Year’s predictions

What I wish I knew: being an outsider can be the most valuable perspective of all

Marco Lemmers is the CEO and Co-Founder of Conscious Hotels, a sustainable hotel group based in Amsterdam, Netherlands. He left a successful career in financial services to enter the unknown world of hospitality in the pursuit of a role with more passion and connection - here’s what he learned along the way

Maintaining heritage alongside the demands of modern luxury

How does a hotel with over a hundred years of history and an established approach to luxury adapt to the demands of today’s luxury traveller? We speak to Rob van Eyck, Resident Manager at The Balmoral in Scotland

Gen Z: the traveller of the future

We bring you exclusive access to insights on the needs and wants of the next generation of travellers shared during this year’s Click. event

Exploring the rise of second cities

With 54% of global travellers wanting to play a part in reducing over-tourism, what does this mean for the second city hotel market? We explore the opportunities the trend offers brands and investors

Coworking_click Photo by Emily Finch, Unsplash

Building a stand-alone business from an ancillary service

Can a circumstantial ancillary service grow into a stand-alone business concept of its own? Martina Luger, CMO at Ennismore talks us through the developer’s plans to launch just that

Why smart staff are always in fashion

Lebanese firm Emile Rassam has been making hotel uniforms for 70 years. Currently under the helm of the founder’s son, Elie Rassam, it designs and produces outfits for the likes of Four Seasons, Marriott, Accor and Sheraton and exports to 38 countries

The days of “lazy marketing” are over

Click. caught up with Arjan Dijk, SVP and Chief Marketing Officer at Booking.com, to discover the marketing trends driving businesses today and the key to a successful strategy

Learning on the job: the benefits of apprenticeships

An apprenticeship can be a brilliant way of training up new hotel staff – as long as it’s done in the right way

Spotlight on: the return of the hotel gift shop

The humble hotel gift shop is being revamped: contemporary versions sell desirable artisan products, help promote brand messages and grow revenue. Click. finds out more

Which is better for hotels: bar soap or liquid soap?

Whether comparing environmental footprints or cost-saving benefits, what is the best choice to make for hotels when offering in-room toiletries - bar soap or liquid soap. Click. investigates

Tapping into different markets with dual-branded hotels

Combining multiple brands within the same development, dual-branded hotels offer a way to attract various customer segments while cutting costs. But can two hotels successfully co-exist under the same roof? Click. explores

Driving business success through emotional intelligence

In an industry where customer service is king, having a high level of emotional intelligence is essential for hospitality staff - and can even boost the bottom line. But can self-awareness and empathy be taught and learnt? Click. explores

Click. Magazine’s most popular reads of 2019

This month marks the two-year anniversary of Click. In the past year, we tackled some of the industry’s biggest trends while also learning from experts who shared their hospitality experience and advice with our readers

What I wish I knew: building a plant-based destination restaurant

Doug McNish, a vegan chef from Toronto, has been a consulting Executive Vegan Chef at Radisson Blu Royal Park Hotel in Stockholm since summer 2019. Here are the lessons he’s learned along the way…

What I wish I knew: being an outsider can be the most valuable perspective of all

Marco Lemmers is the CEO and Co-Founder of Conscious Hotels, a sustainable hotel group based in Amsterdam, Netherlands. He left a successful career in financial services to enter the unknown world of hospitality in the pursuit of a role with more passion and connection - here’s what he learned along the way

Customer co-creation: driving value through collaboration

From user-generated content to product ideation, collaborating with consumers is fueling the future of marketing. Award-winning branding expert and Founder of She Builds Brands, Kubi Springer shares her thoughts

What I wish I knew: building a surf and yoga business

Ed Templeton and his wife Sofie set up Soul & Surf in Kerala in 2009 as an experiment, in reaction to their stressful lives in the UK. A decade on, they have three permanent locations and over 100 staff. Here, Ed reveals what he has learned since starting.

Building a small hotel empire as a family business

Working with your family can forge a unique approach – but the path is not always straightforward. We learn from a father-and-son duo how their relationship influenced their business journey

What I wish I knew: a little kindness goes a long way

Eugene Staal, President of Penta Hotels, shares the biggest lessons he’s learnt since being in the industry and why he believes being kind trumps being right in business

Podcast: #12 - Exploring the future of short-term rentals

In the twelfth episode of the Click. podcast we unpack the key trends that emerged from this year’s VRMA International Conference and explore the future of the short-term rental industry

Podcast: #11 - Unpacking Booking.com’s 2020 travel trend predictions

In the eleventh episode of the Click. Podcast we explore a selection of the trends set to shape the industry in 2020, as predicted by Booking.com

Podcast: #10 - How to drive change in sustainable travel

In the tenth episode of the Click. podcast we delve into the landscape of sustainable travel and and some of the initiatives already making an impact.

Podcast: #9 - Improving guest reviews

In the ninth episode of the Click. podcast we shine the light on guest reviews, bringing you expert advice and actionable insights

Podcast: #8 - Peak season special

In the eighth episode of the Click. Podcast we bring you a round-up of articles that explore some of the key opportunities and challenges that the imminent peak season holds

Podcast: #7 - Transformation of online payments

In our seventh episode of the Click. Podcast we explore the potential impact of new payment solutions and technologies on the hospitality industry- featuring insights from Brian Dammeir, Head of Product at Adyen and Morten Larsen, Head of Product Marketing at Booking.com

How does a hotel with over a hundred years of history and an established approach to luxury adapt to the demands of today’s luxury traveller? We speak to Rob van Eyck, Resident Manager at The Balmoral in Scotland