Hotels and Hospitality industry news | Click.Magazine

Fingerprint readers, retina scanners and facial recognition tools are already widely used in some sectors – will hotels go the same way?

Podcast: #9 - Improving guest reviews

In the ninth episode of the Click. podcast we shine the light on guest reviews, bringing you expert advice and actionable insights

Spotlight on: the quest for better air

With our cities becoming ever more polluted, socially-conscious and forward-thinking hotels are introducing air-filtering technology – measures which may ultimately lead to profit. Click investigates.

Building accommodation around the dining experience

From city inns to island restaurants with glamping on offer, we explore food as the centrepiece for smaller accommodations.

travel experience_click_Photo by Ibrahim Rifath on Unsplash

The evolution of the experience sector

Ahead of his session at Click. 2019, we spoke to tours, activities and attractions expert, Douglas Quinby to delve into the ever-changing experience landscape

Construction, Photo by EJ Yao on Unsplash

Embracing market challenges to accelerate growth

Following the launch of the first Yotel city-centre hotel in Europe, VP of Brand, Simon Willis shares insights on the group’s ambitions and ethos

The evolution of the experience sector

Ahead of his session at Click. 2019, we spoke to tours, activities and attractions expert, Douglas Quinby to delve into the ever-changing experience landscape

Shopping tourism Photo by freestocks.org on Unsplash

Shopping tourism: creating bespoke tours for guests

Shopping tourism is a growing market, creating opportunities for hotels and accommodations to build retail experiences into their guest service offering. Beatrice Bazell of Totally Tailored shares her insights

Empowering a multi-generational workplace

From baby boomers staying in the workforce longer to gen Zers starting their professional lives, how can businesses foster an inclusive environment for all generations?

The role of experimentation at Booking.com

Lukas Vermeer, Director of Experimentation at Booking.com, discusses challenging assumptions, the importance of hypotheses and empowering experimentation

SAii Lagoon Maldives, Curio Collection by Hilton

Creating a sense of community at resorts

As travellers increasingly search for an immersive travel experience, resorts are focusing on creating destinations that attract both visitors and locals

Spotlight on: nature tourism

With an increased focus on responsible travel and engaging with natural attractions across the planet, nature tourism is booming. Click. examines the various facets of this growing trend

Spotlight on: the quest for better air

With our cities becoming ever more polluted, socially-conscious and forward-thinking hotels are introducing air-filtering technology – measures which may ultimately lead to profit. Click investigates.

Are biometric technologies the future for hotels?

Fingerprint readers, retina scanners and facial recognition tools are already widely used in some sectors – will hotels go the same way?

How accommodations should deal with event cancellations

What should properties do to recover or protect themselves when an onsite or nearby event is cancelled?

Building accommodation around the dining experience

From city inns to island restaurants with glamping on offer, we explore food as the centrepiece for smaller accommodations.

The impact of augmented reality on the hospitality industry

From marketing tactics to gamification, Click. explores how accommodation providers are implementing augmented reality (AR) to enhance the guest experience

Innovation orb by Ramon Salinero, Unsplash

How insight-driven innovation could change the travel landscape

A buzzword across all industries, innovation is seemingly the cornerstone of modern business. But has the term been diluted and what is the right way to innovate in travel? Brand design and innovation expert Alain Sylvain shares his thoughts

The trends shaping boutique hotels

Johan Åséll, COO of Brøchner Hotels, discusses surprising initiatives, localised solutions, and technology advances in the boutique hotel industry

Attracting new hospitality talent

From discovering untapped segments to engaging existing employees, we hear from Fran Brasseux, President of the Foundation of Hospitality Sales and Marketing Association International on how hoteliers can tackle staff shortages

Determining property performance

Chris Cheney, Vice President of Hotel Performance and Analytics at Stonebridge Companies, discusses the evolution of performance metrics, evaluating property success and attribute-based selling

Standing out in a crowded marketplace

Sally Hogshead, bestselling author, speaker and CEO of How to Fascinate®, discusses how using the science of Fascination can help you outshine your competitors

What I wish I knew: how staff satisfaction impacts guest experience

Remarkable guest experiences are the foundation of the travel industry, something Booking.com’s Guest Review Award winners know well. Rehab Mabrouk, Guest Operations Manager at the Atana Hotel, Dubai, shares his tips for success

Podcast: #10 How to drive change in sustainable travel

In the tenth episode of the Click. podcast we delve into the landscape of sustainable travel and and some of the initiatives already making an impact.

Podcast: #9 - Improving guest reviews

In the ninth episode of the Click. podcast we shine the light on guest reviews, bringing you expert advice and actionable insights

Podcast: #8 - Peak season special

In the eighth episode of the Click. Podcast we bring you a round-up of articles that explore some of the key opportunities and challenges that the imminent peak season holds

Podcast: #7 - Transformation of online payments

In our seventh episode of the Click. Podcast we explore the potential impact of new payment solutions and technologies on the hospitality industry- featuring insights from Brian Dammeir, Head of Product at Adyen and Morten Larsen, Head of Product Marketing at Booking.com

Podcast: #6 - Destination marketing in New York

After a record 65 million visitors last year, Click. speaks to Chris Heywood from NYC & Company – the city’s tourism and marketing agency – to understand how it continues to attract travellers from across the US, while maintaining interest from those lucrative international visitors

Podcast: #5 – From dark tourism to catering for vegans

In our fifth episode our audio articles cover the murky world of dark tourism, how online payments have evolved over the years, as well as catering to the growing segment of vegan and vegetarian guests