Hotels and Hospitality industry news | Click.Magazine

From pilotless flights to emotion-based artificial intelligence (AI), the emergence of new technologies will undoubtedly impact the travel industry. But will the customer’s emotional response to the unfamiliar hinder innovation? Futurist and social psychologist, Thimon de Jong, shares his thoughts

Getting the balance right: IoT versus cybersecurity

The evolution of the Internet of Things (IoT) and ‘smart hotel rooms’ calls for ample cybersecurity to keep hotel and guests’ data safe. Here, Click. looks at the practicalities of IoT for the hospitality sector and considers ways in which devices can be secured for all to use

How to retain high-performing employees

A shortage of labour poses an ongoing challenge for the travel industry, along with high turnover. Click. looks at how some hotels are improving their employee retention rates by creating workplace cultures that their employees thrive in

How tech is paving the way for next-gen accommodation

As the lines of hospitality become increasingly blurred, what role does tech play in enabling the next generation of stay experiences? We speak to Shruti Challa, VP of Revenue at Sonder

The rise of the sleep hotel

London's first sleep-centric hotel is set to open in 2020. We talk to the team behind the concept and discover what components are key to creating a good night’s sleep for guest

How tech is paving the way for next-gen accommodation

As the lines of hospitality become increasingly blurred, what role does tech play in enabling the next generation of stay experiences? We speak to Shruti Challa, VP of Revenue at Sonder

Why carbon-offset schemes make sense for accommodation providers

What are the benefits to be had from adopting a carbon-offset scheme? We speak to Tristan A Foerster, Managing Director of ClimatePartner

Maintaining heritage alongside the demands of modern luxury

How does a hotel with over a hundred years of history and an established approach to luxury adapt to the demands of today’s luxury traveller? We speak to Rob van Eyck, Resident Manager at The Balmoral in Scotland

Gen Z: the traveller of the future

We bring you exclusive access to insights on the needs and wants of the next generation of travellers shared during this year’s Click. event

Exploring the rise of second cities

With 54% of global travellers wanting to play a part in reducing over-tourism, what does this mean for the second city hotel market? We explore the opportunities the trend offers brands and investors

Coworking_click Photo by Emily Finch, Unsplash

Building a stand-alone business from an ancillary service

Can a circumstantial ancillary service grow into a stand-alone business concept of its own? Martina Luger, CMO at Ennismore talks us through the developer’s plans to launch just that

Catering to marathon and parkrun tourists

Both marathon running and parkrun have boomed in popularity over the last decade, and an increasing number of people now combine a running event with a holiday. Click. explores how hotels could attract this market of travellers

Getting the balance right: IoT versus cybersecurity

The evolution of the Internet of Things (IoT) and ‘smart hotel rooms’ calls for ample cybersecurity to keep hotel and guests’ data safe. Here, Click. looks at the practicalities of IoT for the hospitality sector and considers ways in which devices can be secured for all to use

catering workforce_click_Photo by Jesús Terrés on Unsplash

Is the travel industry making progress on gender equality?

The UNWTO Global Report on Women in Tourism 2019 showed progress for women in the travel and tourism sector - but what do the numbers it serves up mean for hospitality providers?

How to retain high-performing employees

A shortage of labour poses an ongoing challenge for the travel industry, along with high turnover. Click. looks at how some hotels are improving their employee retention rates by creating workplace cultures that their employees thrive in

Spotlight on: urban farms in city hotels

While countryside hotels have long known the attractions of growing their own food for guests, hotels in city centres are now discovering the benefits of kitchen gardens

The rise of the sleep hotel

London's first sleep-centric hotel is set to open in 2020. We talk to the team behind the concept and discover what components are key to creating a good night’s sleep for guest

How consumers respond to technological innovation

From pilotless flights to emotion-based artificial intelligence (AI), the emergence of new technologies will undoubtedly impact the travel industry. But will the customer’s emotional response to the unfamiliar hinder innovation? Futurist and social psychologist, Thimon de Jong, shares his thoughts

What I wish I knew: making a radical career change

CEO and Founder of TMGroup, a Vietnamese travel company with hospitality and aviation businesses under its belt, Tran Trong Kien’s success was born from humble beginnings as a medical student in Hanoi. Here, he tells Click. the lessons he’s learned along the way

What I wish I knew: building a plant-based destination restaurant

Doug McNish, a vegan chef from Toronto, has been a consulting Executive Vegan Chef at Radisson Blu Royal Park Hotel in Stockholm since summer 2019. Here are the lessons he’s learned along the way…

What I wish I knew: being an outsider can be the most valuable perspective of all

Marco Lemmers is the CEO and Co-Founder of Conscious Hotels, a sustainable hotel group based in Amsterdam, Netherlands. He left a successful career in financial services to enter the unknown world of hospitality in the pursuit of a role with more passion and connection - here’s what he learned along the way

Customer co-creation: driving value through collaboration

From user-generated content to product ideation, collaborating with consumers is fueling the future of marketing. Award-winning branding expert and Founder of She Builds Brands, Kubi Springer shares her thoughts

What I wish I knew: building a surf and yoga business

Ed Templeton and his wife Sofie set up Soul & Surf in Kerala in 2009 as an experiment, in reaction to their stressful lives in the UK. A decade on, they have three permanent locations and over 100 staff. Here, Ed reveals what he has learned since starting.