Click.Magazine - Travel insights, analysis and expertise

A buzzword across all industries, innovation is seemingly the cornerstone of modern business. But has the term been diluted and what is the right way to innovate in travel? Brand design and innovation expert Alain Sylvain shares his thoughts

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Podcast: #8 - Peak season special

In the eighth episode of the Click. Podcast we bring you a round-up of articles that explore some of the key opportunities and challenges that the imminent peak season holds

Spotlight on: select-service hotels

The hybrid of full-service and limited-service hotels has finally found its place in the market. Select-service hotels are here to stay, with hoteliers like Marriott opening new properties in the sector in recent years, and entire chains basing the brand on the concept. Click. takes a look at the select-service market and where it’s going

Volunteer_click_Photo by ray sangga kusuma on Unsplash

Turning unsold rooms into good deeds

Click. sits down with Adam Terpening, Director of Room to Reward, a unique charity that rewards non-profit volunteers with complimentary nights in unsold hotel rooms

Festival, Photo by Maxime Bhm on Unsplash

Spotlight on: music festivals in hotels

A global industry worth over US$3bn, music festivals continue to draw in the crowds each year. Now the travel sector is getting in on the act. Click. looks at the growing trend for hotel festivals.

The world’s first zero-energy hotel

We go behind the scenes at Hotel Breeze to discover how innovative eco processes are powering the Amsterdam-based property

Turning unsold rooms into good deeds

Click. sits down with Adam Terpening, Director of Room to Reward, a unique charity that rewards non-profit volunteers with complimentary nights in unsold hotel rooms

Translating hospitality concepts across continents

With many hotels actively chasing the millennial market, Click. asks an Icelandic trendsetter bringing nordic style to the USA if hospitality brands can manufacture "hipness"

Catering staff_click_Photo by chuttersnap on Unsplash

Exploring the challenges in catering team management

Hospitality and catering expert Nitin Radhakrishnan shares his views on the current challenges facing the industry and how to address the skills shortage

Creating a unique guest experience

Click. sits down with Graham Kiy, Area Vice President EMEA at Hard Rock International, who shares his tips on shaping an unforgettable stay

Best Western’s CEO on driving customer loyalty

David Kong, President and CEO of Best Western, shares his thoughts on how properties can grow a return customer base in an increasingly competitive marketplace

Outsourcing: the do’s and don’ts

From marketing to housekeeping, how should hotels decide which services and operations to outsource?

Spotlight on: select-service hotels

The hybrid of full-service and limited-service hotels has finally found its place in the market. Select-service hotels are here to stay, with hoteliers like Marriott opening new properties in the sector in recent years, and entire chains basing the brand on the concept. Click. takes a look at the select-service market and where it’s going

Spotlight on: music festivals in hotels

A global industry worth over US$3bn, music festivals continue to draw in the crowds each year. Now the travel sector is getting in on the act. Click. looks at the growing trend for hotel festivals.

Everything you need to know about nano-influencers

Big is out and niche is in when it comes to influencer marketing. Click. explores the world of nano-influencers and how hotels can use them as an effective marketing tool

Booking.com Gen Z research unpacked

Booking.com recently published its global research on the next generation of travellers. Here, industry experts share their views on the revealed trends, along with their own observations

How to create guest connections

Despite the rise in trendy communal spaces, guest interactions are becoming less spontaneous. Click. explores how properties can encourage more human connections

Innovation orb by Ramon Salinero, Unsplash

How insight-driven innovation could change the travel landscape

A buzzword across all industries, innovation is seemingly the cornerstone of modern business. But has the term been diluted and what is the right way to innovate in travel? Brand design and innovation expert Alain Sylvain shares his thoughts

The trends shaping boutique hotels

Johan Åséll, COO of Brøchner Hotels, discusses surprising initiatives, localised solutions, and technology advances in the boutique hotel industry

Attracting new hospitality talent

From discovering untapped segments to engaging existing employees, we hear from Fran Brasseux, President of the Foundation of Hospitality Sales and Marketing Association International on how hoteliers can tackle staff shortages

Determining property performance

Chris Cheney, Vice President of Hotel Performance and Analytics at Stonebridge Companies, discusses the evolution of performance metrics, evaluating property success and attribute-based selling

Standing out in a crowded marketplace

Sally Hogshead, bestselling author, speaker and CEO of How to Fascinate®, discusses how using the science of Fascination can help you outshine your competitors

What I wish I knew: how staff satisfaction impacts guest experience

Remarkable guest experiences are the foundation of the travel industry, something Booking.com’s Guest Review Award winners know well. Rehab Mabrouk, Guest Operations Manager at the Atana Hotel, Dubai, shares his tips for success

Podcast: #9 - Improving guest reviews

In the ninth episode of the Click. podcast we shine the light on guest reviews, bringing you expert advice and actionable insights

Podcast: #8 - Peak season special

In the eighth episode of the Click. Podcast we bring you a round-up of articles that explore some of the key opportunities and challenges that the imminent peak season holds

Podcast: #7 - Transformation of online payments

In our seventh episode of the Click. Podcast we explore the potential impact of new payment solutions and technologies on the hospitality industry- featuring insights from Brian Dammeir, Head of Product at Adyen and Morten Larsen, Head of Product Marketing at Booking.com

Podcast: #6 - Destination marketing in New York

After a record 65 million visitors last year, Click. speaks to Chris Heywood from NYC & Company – the city’s tourism and marketing agency – to understand how it continues to attract travellers from across the US, while maintaining interest from those lucrative international visitors

Podcast: #5 – From dark tourism to catering for vegans

In our fifth episode our audio articles cover the murky world of dark tourism, how online payments have evolved over the years, as well as catering to the growing segment of vegan and vegetarian guests

Podcast: #4 - Talking cancellations

In our fourth episode of the Click Podcast we delve into implementing effective policies to establishing good communication with your guests and peers to reduce cancellations - featuring insights from Peter Heule, CEO of Short Stay Group and Fabrizio Salzano, Group Product Manager at Booking.com

Big is out and niche is in when it comes to influencer marketing. Click. explores the world of nano-influencers and how hotels can use them as an effective marketing tool