Hotels and Hospitality industry news | Click.Magazine

With 54% of global travellers wanting to play a part in reducing over-tourism, what does this mean for the second city hotel market? We explore the opportunities the trend offers brands and investors

Overcoming a crisis: how to win the fight back

From natural disasters and man-made incidents to financial collapses, crises come in all shapes and sizes. Here, Click. digs into how, through good crisis management and clear communication, hotels can encourage guests to stay engaged

Coworking_click Photo by Emily Finch, Unsplash

Building a stand-alone business from an ancillary service

Can a circumstantial ancillary service grow into a stand-alone business concept of its own? Martina Luger, CMO at Ennismore talks us through the developer’s plans to launch just that

Podcast: #12 - Exploring the future of short-term rentals

In the twelfth episode of the Click. podcast we unpack the key trends that emerged from this year’s VRMA International Conference and explore the future of the short-term rental industry

Why smart staff are always in fashion

Lebanese firm Emile Rassam has been making hotel uniforms for 70 years. Currently under the helm of the founder’s son, Elie Rassam, it designs and produces outfits for the likes of Four Seasons, Marriott, Accor and Sheraton and exports to 38 countries

Exploring the rise of second cities

With 54% of global travellers wanting to play a part in reducing over-tourism, what does this mean for the second city hotel market? We explore the opportunities the trend offers brands and investors

Building a stand-alone business from an ancillary service

Can a circumstantial ancillary service grow into a stand-alone business concept of its own? Martina Luger, CMO at Ennismore talks us through the developer’s plans to launch just that

Why smart staff are always in fashion

Lebanese firm Emile Rassam has been making hotel uniforms for 70 years. Currently under the helm of the founder’s son, Elie Rassam, it designs and produces outfits for the likes of Four Seasons, Marriott, Accor and Sheraton and exports to 38 countries

The days of “lazy marketing” are over

Click. caught up with Arjan Dijk, SVP and Chief Marketing Officer at Booking.com, to discover the marketing trends driving businesses today and the key to a successful strategy

Can Unesco help the hospitality industry join the culture club?

Mechtild Rössler, Director of the Unesco World Heritage Centre and the Secretary of the 1972 World Heritage Convention, shares her thoughts on how World Heritage designation can benefit the travel industry

Hospitality Photo by Louis Hansel on Unsplash

The importance of etiquette in hospitality

Click. speaks with Philip Sykes, who trains hospitality staff at The British School of Etiquette, to discuss the importance of first impressions, language and going the extra mile

Exploring the resurgence of rail travel

Before flying, travelling by train was one of the main modes of transport for tourists and business travellers alike. Now, with climate concerns on many travellers’ minds and the rise of slow travel, there’s a resurgence in adventure on the rails.

Overcoming a crisis: how to win the fight back

From natural disasters and man-made incidents to financial collapses, crises come in all shapes and sizes. Here, Click. digs into how, through good crisis management and clear communication, hotels can encourage guests to stay engaged

Spotlight on: hotel coffee offerings

From eco-friendly pods to protecting on-site cafe or bar profit, hotels face dilemmas when it comes to their coffee offering. One thing’s for sure: the demand for high-quality product is continuing to grow

Spotlight on: business traveller wellbeing

Business travellers are becoming more health-conscious on the road. What should properties be doing to address their needs?

Can colour impact guest satisfaction?

Whether you want to increase happiness or promote relaxation, colour has the power to steer the emotions of your guests and influence their behaviour. Click. explores

Click. 2019: five things we discovered

We reflect on some of the key learnings from Click. 2019, including why high-trust partnerships are key in low-trust times and the explosion of alternative payment methods

Building a small hotel empire as a family business

Working with your family can forge a unique approach – but the path is not always straightforward. We learn from a father-and-son duo how their relationship influenced their business journey

What I wish I knew: a little kindness goes a long way

Eugene Staal, President of Penta Hotels, shares the biggest lessons he’s learnt since being in the industry and why he believes being kind trumps being right in business

Innovation orb by Ramon Salinero, Unsplash

How insight-driven innovation could change the travel landscape

A buzzword across all industries, innovation is seemingly the cornerstone of modern business. But has the term been diluted and what is the right way to innovate in travel? Brand design and innovation expert Alain Sylvain shares his thoughts

The trends shaping boutique hotels

Johan Åséll, COO of Brøchner Hotels, discusses surprising initiatives, localised solutions, and technology advances in the boutique hotel industry

Attracting new hospitality talent

From discovering untapped segments to engaging existing employees, we hear from Fran Brasseux, President of the Foundation of Hospitality Sales and Marketing Association International on how hoteliers can tackle staff shortages

Determining property performance

Chris Cheney, Vice President of Hotel Performance and Analytics at Stonebridge Companies, discusses the evolution of performance metrics, evaluating property success and attribute-based selling

Podcast: #12 - Exploring the future of short-term rentals

In the twelfth episode of the Click. podcast we unpack the key trends that emerged from this year’s VRMA International Conference and explore the future of the short-term rental industry

Podcast: #11 - Unpacking Booking.com’s 2020 travel trend predictions

In the eleventh episode of the Click. Podcast we explore a selection of the trends set to shape the industry in 2020, as predicted by Booking.com

Podcast: #10 - How to drive change in sustainable travel

In the tenth episode of the Click. podcast we delve into the landscape of sustainable travel and and some of the initiatives already making an impact.

Podcast: #9 - Improving guest reviews

In the ninth episode of the Click. podcast we shine the light on guest reviews, bringing you expert advice and actionable insights

Podcast: #8 - Peak season special

In the eighth episode of the Click. Podcast we bring you a round-up of articles that explore some of the key opportunities and challenges that the imminent peak season holds

Podcast: #7 - Transformation of online payments

In our seventh episode of the Click. Podcast we explore the potential impact of new payment solutions and technologies on the hospitality industry- featuring insights from Brian Dammeir, Head of Product at Adyen and Morten Larsen, Head of Product Marketing at Booking.com

Before flying, travelling by train was one of the main modes of transport for tourists and business travellers alike. Now, with climate concerns on many travellers’ minds and the rise of slow travel, there’s a resurgence in adventure on the rails.