Click.Magazine - Travel insights, analysis and expertise

In the ninth episode of the Click. podcast we shine the light on guest reviews, bringing you expert advice and actionable insights

Podcast: #8 - Peak season special

In the eighth episode of the Click. Podcast we bring you a round-up of articles that explore some of the key opportunities and challenges that the imminent peak season holds

Translating hospitality concepts across continents

With many hotels actively chasing the millennial market, Click. asks an Icelandic trendsetter bringing nordic style to the USA if hospitality brands can manufacture "hipness"

Best Western’s CEO on driving customer loyalty

David Kong, President and CEO of Best Western, shares his thoughts on how properties can grow a return customer base in an increasingly competitive marketplace

Determining property performance

Chris Cheney, Vice President of Hotel Performance and Analytics at Stonebridge Companies, discusses the evolution of performance metrics, evaluating property success and attribute-based selling

Translating hospitality concepts across continents

With many hotels actively chasing the millennial market, Click. asks an Icelandic trendsetter bringing nordic style to the USA if hospitality brands can manufacture "hipness"

Catering staff_click_Photo by chuttersnap on Unsplash

Exploring the challenges in catering team management

Hospitality and catering expert Nitin Radhakrishnan shares his views on the current challenges facing the industry and how to address the skills shortage

Creating a unique guest experience

Click. sits down with Graham Kiy, Area Vice President EMEA at Hard Rock International, who shares his tips on shaping an unforgettable stay

Best Western’s CEO on driving customer loyalty

David Kong, President and CEO of Best Western, shares his thoughts on how properties can grow a return customer base in an increasingly competitive marketplace

WhyHotel’s CEO on blurring the lines of hospitality

Jason Fudin is the Co-Founder and CEO of WhyHotel, which operates pop-up hotels out of the vacancy of newly-built luxury apartments

TNW’s Founder and CEO on the art of innovation

We sit down with Boris Veldhuijzen van Zanten, Founder and CEO of TNW, to discuss why experimentation matters to branding and what start-ups can teach traditional industries

Spotlight on: digital detox hotels

In an ever-connected world, tech-dependent travellers are increasingly discarding their devices for the opportunity to unplug. Click. explores

How voice search is impacting the hotel industry

The rise of voice recognition technology is changing the way consumers search for information

Spotlight on: heritage hotels

Whether it’s a National Historic Landmark hotel, a converted castle or a self-catering home located near a UNESCO-protected site, such proximity to heritage brings unique challenges and opportunities to hosts

Unlocking the potential of single-night stays

Why demand for one-night stays could be good for business

How to attract the outdoor crowd

What can hoteliers do to cater for travellers looking for an outdoors-themed break? From working with hiking apps to offering guided cycle rides, here are some of the tricks from the hotels doing it best

The rise of pop-culture tourism

With visitor numbers to film and TV locations across the globe booming, Click. explores the ways in which hoteliers and property owners can capitalise on a growing market

The trends shaping boutique hotels

Johan Åséll, COO of Brøchner Hotels, discusses surprising initiatives, localised solutions, and technology advances in the boutique hotel industry

Attracting new hospitality talent

From discovering untapped segments to engaging existing employees, we hear from Fran Brasseux, President of the Foundation of Hospitality Sales and Marketing Association International on how hoteliers can tackle staff shortages

Determining property performance

Chris Cheney, Vice President of Hotel Performance and Analytics at Stonebridge Companies, discusses the evolution of performance metrics, evaluating property success and attribute-based selling

Standing out in a crowded marketplace

Sally Hogshead, bestselling author, speaker and CEO of How to Fascinate®, discusses how using the science of Fascination can help you outshine your competitors

What I wish I knew: how staff satisfaction impacts guest experience

Remarkable guest experiences are the foundation of the travel industry, something Booking.com’s Guest Review Award winners know well. Rehab Mabrouk, Guest Operations Manager at the Atana Hotel, Dubai, shares his tips for success

How to capitalise on a changing industry

Jonathan MacDonald, best-selling author, speaker and advisor to the likes of Google, IKEA and Microsoft, discusses how to use perpetual change in the hospitality industry as a mechanism to generate success

Podcast: #9 - Improving guest reviews

In the ninth episode of the Click. podcast we shine the light on guest reviews, bringing you expert advice and actionable insights

Podcast: #8 - Peak season special

In the eighth episode of the Click. Podcast we bring you a round-up of articles that explore some of the key opportunities and challenges that the imminent peak season holds

Podcast: #7 - Transformation of online payments

In our seventh episode of the Click. Podcast we explore the potential impact of new payment solutions and technologies on the hospitality industry- featuring insights from Brian Dammeir, Head of Product at Adyen and Morten Larsen, Head of Product Marketing at Booking.com

Podcast: #6 - Destination marketing in New York

After a record 65 million visitors last year, Click. speaks to Chris Heywood from NYC & Company – the city’s tourism and marketing agency – to understand how it continues to attract travellers from across the US, while maintaining interest from those lucrative international visitors

Podcast: #5 – From dark tourism to catering for vegans

In our fifth episode our audio articles cover the murky world of dark tourism, how online payments have evolved over the years, as well as catering to the growing segment of vegan and vegetarian guests

Podcast: #4 - Talking cancellations

In our fourth episode of the Click Podcast we delve into implementing effective policies to establishing good communication with your guests and peers to reduce cancellations - featuring insights from Peter Heule, CEO of Short Stay Group and Fabrizio Salzano, Group Product Manager at Booking.com