5 trust and safety tips for holiday rentals

5 trust and safety tips for holiday rentals

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Welcoming guests into your property is a big deal. As you attract more bookings, we have various processes in place to make sure you grow safely and securely.

As your business grows and you see more bookings coming in, the safety and security of your guests and property are sure to be a priority. Here are some actions you can take to enjoy more peace of mind during their stay.

1. Make sure you welcome guests safely

There are things you can do before guests even arrive to help you feel more at ease. To feel in control of the process right from the beginning, you can set specific requirements your guests need to meet before they can even book. For example, in the extranet, you can select whether a guest needs to provide a phone number or home address in order to book. 

Top tip: You can add guest requirements by selecting Policies under the Property tab in the extranet. 

2. Build a relationship with your guests from the outset

Establishing a trusting relationship with your guests from the very first point of contact can really help you to avoid issues further down the line. Create a great first impression for prospective guests by updating your property page with a host profile that helps them get to know you and appreciate what makes your property so special. It’s also a nice opportunity to share details about the local area and provide clear, concise guidance on how to reach your property. You can also encourage guests to contact you before they book, so you can answer any questions they might have about your property or their booking. This is a great way to build confidence on both sides ahead of the stay.

Top tip: You can add a host profile by going to Your Profile under the Property tab in the extranet. 

3. Establish your house rules

The majority of guests treat their surroundings with respect, and the same is true for your property and belongings. But if you want to make sure everyone is on the same page from the start of their stay, you can set house rules* for your property so your guests have a clear indication of your expectations and boundaries. These rules can cover guidelines on pets**, smoking and parties, along with any ‘quiet hours’ you want to establish to avoid disturbing your neighbours. As a Booking.com partner, if you set up house rules for your property, we’ll share them with every guest, and make sure they read and agree to them before booking. 

Top tip: You can add house rules for your property in Policies under the Property tab in the extranet. 

*Before setting house rules, make sure you review our non-discrimination guidelines.
**In many jurisdictions, guests with service animals must be allowed to stay regardless of no-pet policies. 

4. Add extra protection using technology

When it comes to security, there are a number of safety devices available to help protect your property and give you increased peace of mind. For example, investing in a smart key box can add an extra level of security and also make it easier for guests when checking in and out of the property.  

Top tip: In the unlikely case of guest damage, give yourself an extra feeling of security by letting us facilitate damage payment requests on your behalf. 

5. Report guest misconduct 

No matter how well you plan, sometimes things can go wrong. In these rare instances, it helps to have a calm approach and to know that external support is available to you. We offer customer support in 45 languages, so if you can’t resolve an issue on-site, you’ll always be able to find the right advice. In rare cases of serious misconduct, you can also report a problematic guest and we will prevent them from making future bookings with you. 

Top tip: You can report incidents of guest misconduct by clicking on the relevant guest name under the Reservations tab in the extranet. 

Holiday rentals: top tips to get your living room guest-ready
Grow safely and securely

45% of new holiday rental listings get their first booking within a week. Discover more about the benefits of listing on Booking.com.

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What do you think of this page?

  • To help you feel more in control, you can set specific requirements that guests need to meet during the booking process
  • Creating a host profile on your property page is a great way of establishing trust with your guests right from the start
  • You can easily add ‘house rules’ for your property to give your guests a clear indication of your expectations and make sure everyone is on the same page
  • Booking.com offers partners 24-hour support in 45 languages to help you resolve any issues