The Monthly Edit: September’s round-up of news, tips and discussions

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As peak season comes to a close, we reflect on some of September's highlights - from Growing Together commitments to new tools launching on the Extranet

Welcome to the September edition of the Monthly Edit, your round-up of important news, tips, updates and discussions. 

Our latest commitments

Growing Together is our ongoing promise to strengthen our partnership in areas that matter most to you: results, value, relationship and support. See our latest commitments, and the progress we've made in the past quarter.

What’s new on the Partner Hub?

We shared how our new Focus Finder tool helps you optimise your performance using data and personalisation, and we look at ways you can benefit from the evolution of the experience sector. Plus, partners new and old get to know each other in the Partner Community.

Travalyst, a new sustainability initiative

We’ve joined forces with other global travel brands and the Duke of Sussex, to form a partnership that puts sustainability at the heart of what we do. Travalyst aims to spark a movement that supports and protects destinations and communities for the long term. We’ll explore sustainable solutions that help to expand local economies, protect wildlife and tackle climate change – and share them with you, so we can make a difference together.

Fill more rooms with free upgrades

The extranet’s room upgrade promotion helps boost your occupancy by increasing your visibility among Genius guests – frequent travellers who tend to book further in advance and spend more in-stay. Attracting these high-value guests with a free upgrade can help you secure revenue up front, reduce cancellations – and keep your most affordable rooms available. You can also decide which room you upgrade guests to, set daily limits and turn the feature off at any time.

Better experiences with insights

Want to learn how to further improve the guest experience at your property? With our new Guest Insights feature, guests can share their personal details and preferences so that you can personalise their experience right from the start. In a recent test, 51% of guests said their in-stay experience improved as a result, and partners saw a positive effect on their review scores.

Get to know us: meet Paul Downham

Reflecting on his first peak season as VP of Customer Service at, Paul Downham talks about managing thousands of partner- and guest-support agents worldwide, improving speed of service by halving backlogs, and how his teams help to fuel innovation.

What do you think of this page?

  • The Monthly Edit is our partner newsletter, bringing all the latest news, tips and discussions
  • Each month we share what we're developing, launching and planning - always created with you in mind
  • September's highlights include updates on Growing Together, the launch of Travalyst and details of the new Guest Insights feature