Uncovering excellence in all its forms
What makes a stay truly special? For some guests, it’s comfy beds and a pristine pool. For others, it’s stellar local suggestions and a concierge that remembers your name. The Traveller Review Awards are all about celebrating the things that make you special – whatever they may be.
There are infinite paths to success, but there are a few things that unite all Traveller Review Award winners: passion, dedication and a lot of hard work. Thank you to all our partners for another year of incredible hospitality!
What does it take to win a Traveller Review Award?
Now in its 12th year, the Traveller Review Awards recognise our most highly rated accommodation partners. Review scores are based on the average of all the verified guest reviews that your property receives on our website and app over a three-year period (between 1 December 2020 and 30 November 2023). To win, you must have three or more reviews and have an average guest review score of eight or higher.
Key lessons from past Traveller Review Award winners
Looking for inspiration? Take a deep dive into how a few of our partners have raised the bar for hospitality and won Traveller Review Awards in the past.
Redefining luxury at The Mandrake
Everyone has a different understanding of the word ‘luxury’ – and at The Mandrake, they go out of their way to make the concept their own. David Zitzelsberger, Director of Revenue at the Mandrake, emphasises a teamwide commitment to guest experience and an immaculate attention to detail.
‘Every time we have an interaction with a guest and learn something that can help us offer a better experience, we write it down and add it to the guest’s file… These little details might not be expected, but that’s precisely what makes them so powerful to the relationship.’
- David Zitzelsberger, Director of Revenue at The Mandrake
Personalising customer experiences at Georgiana’s Guesthouse
For five-time Traveller Review Award winner Georgiana, owner of Georgiana’s Guesthouse, it’s all about the small touches. She aims to make everyone feel like family, whether that means baking birthday cakes or crafting customised itineraries for guests. With her warmth, Georgiana has turned her guests into friends and her property into a destination stay.
‘They don’t have to be big, once-in-a-lifetime experiences. They can be small moments – little gestures that help people to feel seen and welcome.’
- Georgiana George, Owner of Georgiana’s Guesthouse
Mastering sustainability at Frasers
Nearly 10% of last year’s accommodation award winners were part of our Travel Sustainable programme, meaning that they’ve committed to operating their properties more sustainably. One such property that’s reimagining sustainable hospitality is Frasers. Owner Lisa Fraser embraces a holistic approach by infusing sustainability into every decision from using renewable energy to sourcing local ingredients.
‘People everywhere – including guests – are starting to see how sustainability can, and indeed should, be part of everything.’ - Lisa Fraser, Owner of Frasers
Starting strong in the new year
Whether you’re taking home a Traveller Review Award 2024 or not, now is the perfect time to start preparing for the year ahead.
To start, get to know guest reviews and discover what travellers are looking for, how to manage your reviews and more. You can also learn the best practices to encourage more reviews so that you can collect feedback and get more bookings.
If you’re looking for more advice to lift your score, there’s no better place to turn than to your fellow partners. You can find tips from award-winning partners on boosting your review score in the Partner Hub.
Celebrating more partners than ever before
Winners will be notified in January 2024, and we’ll be recognising more partners than ever. This notable growth reflects the high-quality hospitality of our partners worldwide.
If you win, you’ll receive an award kit filled with digital and printable assets to make it simple to share your achievement, thank your guests and shine the spotlight on your property. To download your assets, you’ll need to enter your property ID, which you can find in the extranet – just look for the multi-digit number beside your property’s name in the banner.
Keep an eye on the Partner Hub for more information, stories and inspiration from this award season. And stay tuned until January 2024 to find out if you’ve won a Traveller Review Award!
- The Traveller Review Awards celebrate our most highly rated properties based on verified guest reviews
- You can learn more about getting great reviews by checking out advice from your fellow partners on topics like sustainability, personalisation and more
- Award winners will be able to download their award kit with shareable assets starting in early 2024
- For more information about the 2024 awards, check out the FAQ