Hospitality industry trends

Can a circumstantial ancillary service grow into a stand-alone business concept of its own? Martina Luger, CMO at Ennismore talks us through the developer’s plans to launch just that

From eco-friendly pods to protecting on-site cafe or bar profit, hotels face dilemmas when it comes to their coffee offering. One thing’s for sure: the demand for high-quality product is continuing to grow

Click. speaks with Philip Sykes, who trains hospitality staff at The British School of Etiquette, to discuss the importance of first impressions, language and going the extra mile

From discovering untapped segments to engaging existing employees, we hear from Fran Brasseux, President of the Foundation of Hospitality Sales and Marketing Association International on how hoteliers can tackle staff shortages