Booking.com News

The Monthly Edit: November’s round-up of news, tips and discussions

This month we delve into guest experience - from products that help you tailor their stay to recognising partners who go above and beyond with the 2019 Booking Heroes launch

Welcome to the November edition of the Monthly Edit, your round-up of important news, tips, updates and discussions.

Spotlight on: the value of your investment

We’re investing in the future of our partnership. Discover how we deliver value and help you grow in return for your commission – from trailblazing technology that helps partners solve business challenges to world-class marketing that attracts new guests.

What’s new on the Partner Hub?

This month it’s all about making sure every guest has a fantastic stay. That’s why we’ve added the Template Scheduler to your extranet. Learn how this feature lets you automatically share important information with your guests when they need it most. Finding the right way to break the ice with guests is also key – take a look at our top tips on how to do just that. And on the Blog, discover how our new Guest Insights feature shares guest preferences so you can tailor the perfect stay.

Booking Heroes is back

We know you go above and beyond for your guests – and it’s time to celebrate that. Travellers all over the world have been nominating their 2019 Booking Hero, with the grand prize winner receiving €25,000 in Booking.com credit.

Equipping guests with answers

Keen to give guests all the information they need to quickly and easily complete their reservation? On your property page you can now publicly display FAQs from real guests – so more potential bookers can get the answers they’re looking for.

Discover your improved Price Performance Dashboard

Getting pricing right is fundamental for success – and monitoring your prices across websites just got a lot easier. Your new and improved Price Performance Dashboard now includes more insightful data than ever. There’s also a trend graph to help you track your prices and Price Quality Score over time.

Get to know us: meet Arjan Dijk

"The way people are consuming content online is shifting. Everyone who works in travel needs to think about how they connect with their customers.” Our Chief Marketing Officer Arjan Dijk explores the marketing trends driving today’s businesses – and shares his one piece of advice for creating a successful marketing strategy.

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Unlock your local market with last-minute mobile bookings

As local demand starts to increase on our site, 74% of bookings will come from a mobile phone. Add a mobile rate to your property to increase your visibility with these customers, who also tend to book at the last minute.

Add a mobile rate

Takeaway
  • The Monthly Edit is our partner newsletter, bringing all the latest news, tips and discussions
  • Each month we share what we're developing, launching and planning - always created with you in mind
  • November's highlights include the Guest Insights feature, the new Price Performance Dashboard and insights from Booking.com CMO Arjan Dijk