This episode of the podcast is shining the light on guest reviews. We’ll discover the psychology behind guest reviews with Booking.com’s Senior Consumer Psychologist, share tips from Hotelreader.com on how to improve your reviews and explore how to tackle fake claims and boost your online reputation.
Articles written by Dr. Gerben Langendijk, Emma Atanasoska, Ellie Ross and Lottie Gross.
This episode contains the following audio articles:
- What's the psychology behind guest reviews?
- Spotlight on: fake reviews
- Simple ways to improve hotel reviews
- Back to basics: online reputation management