Click.Magazine - Travel insights, analysis and expertise

In the ninth episode of the Click. podcast we shine the light on guest reviews, bringing you expert advice and actionable insights

Podcast: #8 - Peak season special

In the eighth episode of the Click. Podcast we bring you a round-up of articles that explore some of the key opportunities and challenges that the imminent peak season holds

Translating hospitality concepts across continents

With many hotels actively chasing the millennial market, Click. asks an Icelandic trendsetter bringing nordic style to the USA if hospitality brands can manufacture "hipness"

Best Western’s CEO on driving customer loyalty

David Kong, President and CEO of Best Western, shares his thoughts on how properties can grow a return customer base in an increasingly competitive marketplace

Determining property performance

Chris Cheney, Vice President of Hotel Performance and Analytics at Stonebridge Companies, discusses the evolution of performance metrics, evaluating property success and attribute-based selling

Tackling diversity in the travel industry

In 2011, Evita Robinson set up Nomadness Travel Tribe, a community for millennial travellers of colour that now has over 22,000 members and is said to bring over US$50m to the travel industry. She gives her thoughts on how diversity in travel should be tackled

The changing landscape of hotel design

In advance of the 15th Hospitality Design Awards, design expert Stacy Shoemaker Rauen shares her thoughts on the state of the industry

How can chain hotels address sustainability?

Where is responsible business heading and what can smaller properties learn from global chains? Click. talks to Inge Huijbrechts, Global Senior Vice President of Responsible Business at Radisson Hotel Group to learn more

Founder of RedDoorz on rebranding independent properties

Amit Saberwal, Founder and CEO of RedDoorz, reveals the secrets behind the brand’s exponential growth and his predictions for the budget accommodation sector

Why books matter for hotels

Reading is something we all associate with travel and holidays, whether it’s passing time on the plane or getting stuck into a good book on the beach. It’s not, however, often considered as a hotel amenity, but invest in a good book collection and you could see guest satisfaction jump significantly according to Philip Blackwell, publishing expert and Founder of Ultimate Library

CityHub’s Co-Founder on crafting a localised experience

Sem Schuurkes is the Co-Founder of CityHub, a tech-focused hotel which offers guests a localised experience by digitally guiding them around the city

A new era for motels

Once ubiquitous on American highways, the humble motel is experiencing a renaissance. Soho House recently launched Mollie's Motel, its new budget brand, sparking a trend for stylish roadside lodgings at an affordable price.

Untapping hotel water consumption solutions

Impacting both operational expenditure and environmental footprint, water management should be a top priority for hotels and accommodations. Click. explores some of the initiatives and innovations

Rethinking transport for guests

Travellers always need to get from A to B; properties are not just making that easier, but doing so in a way which supports brand awareness, loyalty and core messaging.

The evolution of luxury airport hotels

Their guests might only be staying for a matter of hours – so why are there now so many high-end airport hotels?

The future of flying: what it means for hoteliers

As concerns about climate change mount, we ask what the future holds for the aviation industry, and how hotels should respond

Spotlight on: property crowdfunding

Whether building an entirely new property or simply refurbishing, enterprising hoteliers are turning to crowdfunding to raise funds for their business. Click. explores

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Common mistakes that hotels make

Giovanna Grossi, hospitality industry expert and former head of the AA’s inspection team, shares her thoughts on typical oversights made in hotel service and operations

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Exploring the impact of blockchain technology

Dr. Andriew Lim, Professor of Technopreneurship and Innovation at Hotelschool The Hague, discusses the foreseeable opportunities for blockchain in the hospitality industry

‘My golden rules for running an independent’

Jordi Ferrer Graupera, CEO of Hesperia Hotels and Resorts in Spain, reveals his golden rules for running an independent hotel chain after a recent transition

Debranding a hotel in 90 days

Jens Egemalm, Director of Distribution at Pandox RMC, gives a candid account of debranding a hotel, including the pros and cons

What’s the secret to a great hotel name?

Steve Manning, a former cameraman and editor at the Travel Channel, is the Founder of Igor, a global naming agency. Having worked on the identity of a host of international hospitality brands, he shares his thoughts on the challenge of naming a hotel

What's the psychology behind guest reviews?

Dr. Gerben Langendijk, Senior Consumer Psychologist at Booking.com, discusses the psychological influences that have the potential to impact guest reviews

Podcast: #3 - Your top five: from instant gratification to the rise of the aparthotel

In this episode of 'your top five,' our audio articles cover how instant gratification is changing the way we deliver services, the rise of the aparthotel, transforming your restaurant into a destination, last-minute bookings, and improving your guest review score

Podcast: #2 – Spotlight on: Italy’s tourism industry to modern budget travel

In our second episode, Click. audio articles explore the world's largest hotels, how Italy handles its large influx of visitors, modern budget travel, plus food tourism

Podcast: #1 - Spotlight on: pet friendly travel to dealing with no shows

In our first episode, our audio articles explore pet friendly travel and how savvy hoteliers and other properties are capitalising on this. We also look at handling no shows, head to Brazil to examine its efforts to overcome tourism challenges, and talk to Madrid's newest hotel group.