Hotels and Hospitality industry news | Click.Magazine

Expected to reach a market value of US$4.8bn by 2025*, the global luxury camping segment has become a popular unique accommodation choice for travellers looking to unwind. Click. explores

What I wish I knew: building a surf and yoga business

Ed Templeton and his wife Sofie set up Soul & Surf in Kerala in 2009 as an experiment, in reaction to their stressful lives in the UK. A decade on, they have three permanent locations and over 100 staff. Here, Ed reveals what he has learned since starting.

Tech: the trusted travel advisor

With more and more people influenced by data-driven travel recommendations, are we approaching a future where tech will become the most trusted travel advisor of all?

The future of skiing: what seasonal accommodations should know

With the climate crisis threatening the ski industry, what can properties in skiing locations do to preserve their shelf life?

Podcast: #12 - Exploring the future of short-term rentals

In the twelfth episode of the Click. podcast we unpack the key trends that emerged from this year’s VRMA International Conference and explore the future of the short-term rental industry

How Zoku found its market niche

With an increasing number of travellers entering the market, what are the benefits of properties focusing on one guest segment rather than targeting the masses? David Kijlstra, Commercial Director at Zoku shares his thoughts

The first luxury hotel to accept cryptocurrencies

Cryptocurrencies are often in the news, especially the most well-known variant, Bitcoin. But until now, few hotels have taken them as payment. Click. interviews the Managing Director of one Swiss property that’s taken the plunge by accepting them as payments from guests

Construction, Photo by EJ Yao on Unsplash

Embracing market challenges to accelerate growth

Following the launch of the first Yotel city-centre hotel in Europe, VP of Brand, Simon Willis shares insights on the group’s ambitions and ethos

travel experience_click_Photo by Ibrahim Rifath on Unsplash

The evolution of the experience sector

Ahead of his session at Click. 2019, we spoke to tours, activities and attractions expert, Douglas Quinby to delve into the ever-changing experience landscape

Shopping tourism Photo by freestocks.org on Unsplash

Shopping tourism: creating bespoke tours for guests

Shopping tourism is a growing market, creating opportunities for hotels and accommodations to build retail experiences into their guest service offering. Beatrice Bazell of Totally Tailored shares her insights

Empowering a multi-generational workplace

From baby boomers staying in the workforce longer to gen Zers starting their professional lives, how can businesses foster an inclusive environment for all generations?

Overcoming a crisis: how to win the fight back

From natural disasters and man-made incidents to financial collapses, crises come in all shapes and sizes. Here, Click. digs into how, through good crisis management and clear communication, hotels can encourage guests to stay engaged

Spotlight on: hotel coffee offerings

From eco-friendly pods to protecting on-site cafe or bar profit, hotels face dilemmas when it comes to their coffee offering. One thing’s for sure: the demand for high-quality product is continuing to grow

Spotlight on: business traveller wellbeing

Business travellers are becoming more health-conscious on the road. What should properties be doing to address their needs?

Can colour impact guest satisfaction?

Whether you want to increase happiness or promote relaxation, colour has the power to steer the emotions of your guests and influence their behaviour. Click. explores

Click. 2019: five things we discovered

We reflect on some of the key learnings from Click. 2019, including why high-trust partnerships are key in low-trust times and the explosion of alternative payment methods

Educational travel: how can accommodations engage curious minds?

With more travellers looking to sharpen their skills abroad, how can accommodations cater to this appetite for knowledge?

Attracting new hospitality talent

From discovering untapped segments to engaging existing employees, we hear from Fran Brasseux, President of the Foundation of Hospitality Sales and Marketing Association International on how hoteliers can tackle staff shortages

Determining property performance

Chris Cheney, Vice President of Hotel Performance and Analytics at Stonebridge Companies, discusses the evolution of performance metrics, evaluating property success and attribute-based selling

Standing out in a crowded marketplace

Sally Hogshead, bestselling author, speaker and CEO of How to Fascinate®, discusses how using the science of Fascination can help you outshine your competitors

What I wish I knew: how staff satisfaction impacts guest experience

Remarkable guest experiences are the foundation of the travel industry, something Booking.com’s Guest Review Award winners know well. Rehab Mabrouk, Guest Operations Manager at the Atana Hotel, Dubai, shares his tips for success

How to capitalise on a changing industry

Jonathan MacDonald, best-selling author, speaker and advisor to the likes of Google, IKEA and Microsoft, discusses how to use perpetual change in the hospitality industry as a mechanism to generate success

Common mistakes_click_Helloquence, Unsplash

Common mistakes that hotels make

Giovanna Grossi, hospitality industry expert and former head of the AA’s inspection team, shares her thoughts on typical oversights made in hotel service and operations

Podcast: #6 - Destination marketing in New York

After a record 65 million visitors last year, Click. speaks to Chris Heywood from NYC & Company – the city’s tourism and marketing agency – to understand how it continues to attract travellers from across the US, while maintaining interest from those lucrative international visitors

Podcast: #5 – From dark tourism to catering for vegans

In our fifth episode our audio articles cover the murky world of dark tourism, how online payments have evolved over the years, as well as catering to the growing segment of vegan and vegetarian guests

Podcast: #4 - Talking cancellations

In our fourth episode of the Click Podcast we delve into implementing effective policies to establishing good communication with your guests and peers to reduce cancellations - featuring insights from Peter Heule, CEO of Short Stay Group and Fabrizio Salzano, Group Product Manager at Booking.com

Podcast: #3 - Your top five: from instant gratification to the rise of the aparthotel

In this episode of 'your top five,' our audio articles cover how instant gratification is changing the way we deliver services, the rise of the aparthotel, transforming your restaurant into a destination, last-minute bookings, and improving your guest review score

Podcast: #2 – Spotlight on: Italy’s tourism industry to modern budget travel

In our second episode, Click. audio articles explore the world's largest hotels, how Italy handles its large influx of visitors, modern budget travel, plus food tourism

Podcast: #1 - Spotlight on: pet friendly travel to dealing with no shows

In our first episode, our audio articles explore pet friendly travel and how savvy hoteliers and other properties are capitalising on this. We also look at handling no shows, head to Brazil to examine its efforts to overcome tourism challenges, and talk to Madrid's newest hotel group.

As the meetings and events sector continues to recover following the recession, Click. looks at how hotels can best tailor their offering to meet the needs of increasingly discerning corporate clients.