Hotels and Hospitality industry news | Click.Magazine

From pilotless flights to emotion-based artificial intelligence (AI), the emergence of new technologies will undoubtedly impact the travel industry. But will the customer’s emotional response to the unfamiliar hinder innovation? Futurist and social psychologist, Thimon de Jong, shares his thoughts

Getting the balance right: IoT versus cybersecurity

The evolution of the Internet of Things (IoT) and ‘smart hotel rooms’ calls for ample cybersecurity to keep hotel and guests’ data safe. Here, Click. looks at the practicalities of IoT for the hospitality sector and considers ways in which devices can be secured for all to use

How to retain high-performing employees

A shortage of labour poses an ongoing challenge for the travel industry, along with high turnover. Click. looks at how some hotels are improving their employee retention rates by creating workplace cultures that their employees thrive in

How tech is paving the way for next-gen accommodation

As the lines of hospitality become increasingly blurred, what role does tech play in enabling the next generation of stay experiences? We speak to Shruti Challa, VP of Revenue at Sonder

The rise of the sleep hotel

London's first sleep-centric hotel is set to open in 2020. We talk to the team behind the concept and discover what components are key to creating a good night’s sleep for guest

Why smart staff are always in fashion

Lebanese firm Emile Rassam has been making hotel uniforms for 70 years. Currently under the helm of the founder’s son, Elie Rassam, it designs and produces outfits for the likes of Four Seasons, Marriott, Accor and Sheraton and exports to 38 countries

The days of “lazy marketing” are over

Click. caught up with Arjan Dijk, SVP and Chief Marketing Officer at Booking.com, to discover the marketing trends driving businesses today and the key to a successful strategy

Can Unesco help the hospitality industry join the culture club?

Mechtild Rössler, Director of the Unesco World Heritage Centre and the Secretary of the 1972 World Heritage Convention, shares her thoughts on how World Heritage designation can benefit the travel industry

Hospitality Photo by Louis Hansel on Unsplash

The importance of etiquette in hospitality

Click. speaks with Philip Sykes, who trains hospitality staff at The British School of Etiquette, to discuss the importance of first impressions, language and going the extra mile

How Zoku found its market niche

With an increasing number of travellers entering the market, what are the benefits of properties focusing on one guest segment rather than targeting the masses? David Kijlstra, Commercial Director at Zoku shares his thoughts

The first luxury hotel to accept cryptocurrencies

Cryptocurrencies are often in the news, especially the most well-known variant, Bitcoin. But until now, few hotels have taken them as payment. Click. interviews the Managing Director of one Swiss property that’s taken the plunge by accepting them as payments from guests

Learning on the job: the benefits of apprenticeships

An apprenticeship can be a brilliant way of training up new hotel staff – as long as it’s done in the right way

Spotlight on: the return of the hotel gift shop

The humble hotel gift shop is being revamped: contemporary versions sell desirable artisan products, help promote brand messages and grow revenue. Click. finds out more

Which is better for hotels: bar soap or liquid soap?

Whether comparing environmental footprints or cost-saving benefits, what is the best choice to make for hotels when offering in-room toiletries - bar soap or liquid soap. Click. investigates

Hotel corridor, Photo by runnyrem on Unsplash

Tapping into different markets with dual-branded hotels

Combining multiple brands within the same development, dual-branded hotels offer a way to attract various customer segments while cutting costs. But can two hotels successfully co-exist under the same roof? Click. explores

Driving business success through emotional intelligence

In an industry where customer service is king, having a high level of emotional intelligence is essential for hospitality staff - and can even boost the bottom line. But can self-awareness and empathy be taught and learnt? Click. explores

Click. Magazine’s most popular reads of 2019

This month marks the two-year anniversary of Click. In the past year, we tackled some of the industry’s biggest trends while also learning from experts who shared their hospitality experience and advice with our readers

Building a small hotel empire as a family business

Working with your family can forge a unique approach – but the path is not always straightforward. We learn from a father-and-son duo how their relationship influenced their business journey

What I wish I knew: a little kindness goes a long way

Eugene Staal, President of Penta Hotels, shares the biggest lessons he’s learnt since being in the industry and why he believes being kind trumps being right in business

Innovation orb by Ramon Salinero, Unsplash

How insight-driven innovation could change the travel landscape

A buzzword across all industries, innovation is seemingly the cornerstone of modern business. But has the term been diluted and what is the right way to innovate in travel? Brand design and innovation expert Alain Sylvain shares his thoughts

The trends shaping boutique hotels

Johan Åséll, COO of Brøchner Hotels, discusses surprising initiatives, localised solutions, and technology advances in the boutique hotel industry

Attracting new hospitality talent

From discovering untapped segments to engaging existing employees, we hear from Fran Brasseux, President of the Foundation of Hospitality Sales and Marketing Association International on how hoteliers can tackle staff shortages

Determining property performance

Chris Cheney, Vice President of Hotel Performance and Analytics at Stonebridge Companies, discusses the evolution of performance metrics, evaluating property success and attribute-based selling

Podcast: #7 - Transformation of online payments

In our seventh episode of the Click. Podcast we explore the potential impact of new payment solutions and technologies on the hospitality industry- featuring insights from Brian Dammeir, Head of Product at Adyen and Morten Larsen, Head of Product Marketing at Booking.com

Podcast: #6 - Destination marketing in New York

After a record 65 million visitors last year, Click. speaks to Chris Heywood from NYC & Company – the city’s tourism and marketing agency – to understand how it continues to attract travellers from across the US, while maintaining interest from those lucrative international visitors

Podcast: #5 – From dark tourism to catering for vegans

In our fifth episode our audio articles cover the murky world of dark tourism, how online payments have evolved over the years, as well as catering to the growing segment of vegan and vegetarian guests

Podcast: #4 - Talking cancellations

In our fourth episode of the Click Podcast we delve into implementing effective policies to establishing good communication with your guests and peers to reduce cancellations - featuring insights from Peter Heule, CEO of Short Stay Group and Fabrizio Salzano, Group Product Manager at Booking.com

Podcast: #3 - Your top five: from instant gratification to the rise of the aparthotel

In this episode of 'your top five,' our audio articles cover how instant gratification is changing the way we deliver services, the rise of the aparthotel, transforming your restaurant into a destination, last-minute bookings, and improving your guest review score

Podcast: #2 – Spotlight on: Italy’s tourism industry to modern budget travel

In our second episode, Click. audio articles explore the world's largest hotels, how Italy handles its large influx of visitors, modern budget travel, plus food tourism

The UNWTO Global Report on Women in Tourism 2019 showed progress for women in the travel and tourism sector - but what do the numbers it serves up mean for hospitality providers?