Hotels and Hospitality industry news | Click.Magazine

As the hospitality industry experiences a spike in businesses ditching currency for contactless, does this mean cash is no longer king? Click. looks at the growing trend for cashless hotels

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The importance of etiquette in hospitality

Click. speaks with Philip Sykes, who trains hospitality staff at The British School of Etiquette, to discuss the importance of first impressions, language and going the extra mile

Can Unesco help the hospitality industry join the culture club?

Mechtild Rössler, Director of the Unesco World Heritage Centre and the Secretary of the 1972 World Heritage Convention, shares her thoughts on how World Heritage designation can benefit the travel industry

Spotlight on: tiny houses

Tiny houses in tourism aren’t yet big business, but there’s enormous potential for entrepreneurs and existing accommodation providers. We investigate what these compact properties have to offer hoteliers

Sustainable alternatives to single-use plastic

With travellers becoming increasingly aware of the damaging impact of plastic, many properties are opting to go plastic-free to cater to eco-conscious guests

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Shopping tourism: creating bespoke tours for guests

Shopping tourism is a growing market, creating opportunities for hotels and accommodations to build retail experiences into their guest service offering. Beatrice Bazell of Totally Tailored shares her insights

Empowering a multi-generational workplace

From baby boomers staying in the workforce longer to gen Zers starting their professional lives, how can businesses foster an inclusive environment for all generations?

The role of experimentation at Booking.com

Lukas Vermeer, Director of Experimentation at Booking.com, discusses challenging assumptions, the importance of hypotheses and empowering experimentation

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Creating a sense of community at resorts

As travellers increasingly search for an immersive travel experience, resorts are focusing on creating destinations that attract both visitors and locals

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The world’s first zero-energy hotel

We go behind the scenes at Hotel Breeze to discover how innovative eco processes are powering the Amsterdam-based property

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Turning unsold rooms into good deeds

Click. sits down with Adam Terpening, Director of Room to Reward, a unique charity that rewards non-profit volunteers with complimentary nights in unsold hotel rooms

Are biometric technologies the future for hotels?

Fingerprint readers, retina scanners and facial recognition tools are already widely used in some sectors – will hotels go the same way?

How accommodations should deal with event cancellations

What should properties do to recover or protect themselves when an onsite or nearby event is cancelled?

Building accommodation around the dining experience

From city inns to island restaurants with glamping on offer, we explore food as the centrepiece for smaller accommodations.

The impact of augmented reality on the hospitality industry

From marketing tactics to gamification, Click. explores how accommodation providers are implementing augmented reality (AR) to enhance the guest experience

Spotlight on: 'healthy' architecture

Increasingly popular, the design ethos of healthy architecture is appearing in hotels via retrofit measures and biophilic design. Click. explores the potential benefits of the trend

The pros and cons of outsourcing services

From marketing to housekeeping, how should hotels decide which services and operations to outsource?

What I wish I knew: how staff satisfaction impacts guest experience

Remarkable guest experiences are the foundation of the travel industry, something Booking.com’s Guest Review Award winners know well. Rehab Mabrouk, Guest Operations Manager at the Atana Hotel, Dubai, shares his tips for success

How to capitalise on a changing industry

Jonathan MacDonald, best-selling author, speaker and advisor to the likes of Google, IKEA and Microsoft, discusses how to use perpetual change in the hospitality industry as a mechanism to generate success

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Common mistakes that hotels make

Giovanna Grossi, hospitality industry expert and former head of the AA’s inspection team, shares her thoughts on typical oversights made in hotel service and operations

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Exploring the impact of blockchain technology

Dr. Andriew Lim, Professor of Technopreneurship and Innovation at Hotelschool The Hague, discusses the foreseeable opportunities for blockchain in the hospitality industry

‘My golden rules for running an independent’

Jordi Ferrer Graupera, CEO of Hesperia Hotels and Resorts in Spain, reveals his golden rules for running an independent hotel chain after a recent transition

Debranding a hotel in 90 days

Jens Egemalm, Director of Distribution at Pandox RMC, gives a candid account of debranding a hotel, including the pros and cons

Podcast: #5 – From dark tourism to catering for vegans

In our fifth episode our audio articles cover the murky world of dark tourism, how online payments have evolved over the years, as well as catering to the growing segment of vegan and vegetarian guests

Podcast: #4 - Talking cancellations

In our fourth episode of the Click Podcast we delve into implementing effective policies to establishing good communication with your guests and peers to reduce cancellations - featuring insights from Peter Heule, CEO of Short Stay Group and Fabrizio Salzano, Group Product Manager at Booking.com

Podcast: #3 - Your top five: from instant gratification to the rise of the aparthotel

In this episode of 'your top five,' our audio articles cover how instant gratification is changing the way we deliver services, the rise of the aparthotel, transforming your restaurant into a destination, last-minute bookings, and improving your guest review score

Podcast: #2 – Spotlight on: Italy’s tourism industry to modern budget travel

In our second episode, Click. audio articles explore the world's largest hotels, how Italy handles its large influx of visitors, modern budget travel, plus food tourism

Podcast: #1 - Spotlight on: pet friendly travel to dealing with no shows

In our first episode, our audio articles explore pet friendly travel and how savvy hoteliers and other properties are capitalising on this. We also look at handling no shows, head to Brazil to examine its efforts to overcome tourism challenges, and talk to Madrid's newest hotel group.