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Отметить бронь
Мне нужно отменить бронирование клиента. Я не могу встретить гостей. В квартире проблемы с канализацией, не успеем решить вопрос. А отменить он не может, отмена платная. Как я могу отменить сама или хотя бы поменять настройки на отмену бронирования в 1 день. Бронирование ***
You cannot change the cancellation policy for a specific guest once the booking has been made.
Contact the guest to explain and advise them to cancel in exchange for you giving a full refund.
If you cancel it will cost dearly in relocation costs.
Hi Julia Davydova
So yes you can cancel once you directly contact the guest and not via Booking Customer Service.
The minute you engage BdC to help they will relocate the Guest and charge you for the difference in price. But if you are happy to do that then that ca nbe the easier option but at a price of course.
So depending on how much time and notice you can give the guest they may be able to find something else them selves.
Or better yet you could try to find them somewhere and provide the details.
Its worth the effort to prevent BdC billing you for relocation.
Be Smart about it :)
How To:
Kind Regards