On the 9th-11th of November I had a guest in my apartment according to the booking No. ********. After my guest has left I received an apartment rating of 1 without giving any comments in support of such rating. I would like to notice that there were no claims or complaints from the guest during the stay. The guest has transferred the part of payment in advance and left the remaining amount in cash but less than it was stated in the order. The guest did not kept her word and left the apartment earlier than we had agreed to meet. I think this appraisal of apartments is not based on any logical judgment and should not be included in the overall score. The rating score should reflect information to potential customers, but not the guest's psychological status. Therefore, I demand that the score of 1 which has been given without leaving any comments on the merits of the assessment, or without any word about any claims to my apartments, should be removed. This unjustified assessment damages the reputation of my property and greatly reduces the overall score which can result in a decrease in bookings.
Best regards, Linas L.