i am new to this so please be gentle!
i have received a booking which I want to cancel. The customer requested several alleviation’s to my house rules which I refused. (He has a baby and I don’t allow children, he has a dog and I don’t allow animals). I have asked him to cancel his reservation and he is refusing. His messages have been terse and he is clearly upset at my request. I don’t want him staying in my house! I don’t need the business!
I don’t see any option for me to cancel his reservation. Is it possible? It is only 34 days to the booking.
Thanks for any advice.