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1
KSK

Are we partners ??

i do not understand why booking.com do not give a change to our guests to change their dates for a future booking via its platform and prefer to force us to refund the guests even they have chosen the risky a non-refundable policy.

+6
7 Replies
155 Views

1
Braeside Bed a…

I agree that we should be in charge of our own policies. Most of my bookings were/are non-refundable and I have been brought to me knees with having to do so many refunds.

I think Booking.com have done so much to help the guest but nothing to help the partner. A 50/50 refund would have been slightly fairer

+5
16 days ago
1
KSK

That's the most fair for everyone !

+1
16 days ago
1
Camilla Davis

I totally agree that if guests choose to select the non-refundable option then this is the higher risk option to them and this policy option means non-refundable. 

+5
14 days ago
1
Daiman

In the airline companies when you buy a promotional ticket anyone refunded the amounts until may also.

They only offered change dates

Then we have the same rights

Thank you

+2
13 days ago
2
MMB

I actually had a guest message me the other day for their non refundable reservation- we are not able to get a refund on our airline tickets so we thought we would try to get our money back from the hotel!!   

So a massive airline can refuse to refund you but you want my tiny guest house to refund you?!? and booking.com are willing to authorise this also!!!

+2
10 days ago
1
Braeside Bed a…

I've cancelled my direct debit with Booking.com and have told them they will need to set up a payment plan with me and I will repay them when business takes off again. If they don't like that, they can take me to court!

+2
8 days ago
1
KSK

I had a guest who booked through homeaway and paid to them .

The booking was for the end of August for 2 weeks .

My cancellation policy was  -free 21 days before the arrival .

Our guests cancelled 2 weeks ago and asked the money from the homeaway .

The homeaway replied yestersday :

Unfortunately we are unable to expedite the processing of any payment. We hope that the situation will stabilize soon and appreciate your patience during this time, Delays can currently take a few weeks

 

if homeaway find it difficult to refund a policy that  is obligated to refund it ,is it easy for me having a small family business to refund  non-refundable bookings ?

+1
7 days ago