We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

B&B rosteline

Hi We get just a lastminute reservation for today, we don't now how is it possible but, this has to be cancelled, because we are closed through the gouverment till at least 8 june 2020.

the reservation number is *** on the name ***

for more information you can contact me on mobile ***

best regards

B&B Rosteline

+1
1 Replies
13 Views

10
BrookAve

 

Hi B&B Rosteline

 

This is not how you cancel, dont post booking info nor your mobile. please.

You must open the reservation page for this booking:

 

  • 1. send message informing guest of the restriction and that you are now going to start the cancel process.  
  • 2. on right pane of the reservation details page, click on Request Cancellation. Choose option2.  
  • 3.Now wait for guest to receive the confirmation email and click the confirm action, once they do that  the refund process will start once its confirmed.

 

Kind Regards

+1
6 months ago