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Booking contact number?!?

I just signed up and the calendar was supposed to be synced with my Airbnb, however, it was not and I have a double booking and would like to cancel it, I have messaged the guest and requested cancellation however no response. I am trying to contact a human at booking.com but there seems to be no number or even email I can find, any help is appreciated as I don't want a random guest showing up whilst my other guest is still there.

10 Replies
146 Views

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The Reinhold G…

continuing on M Adamopoulou's advice, please be prepared for your first ( surprise ) shock: 

Airbnb as well as BdC penalise the Host if a booked guest cannot be accommodated.

A Host is not entitled to cancel a confirmed reservation.

As to whether this is fair or not, that is a different question.

The only thing the Host can do is assure that overlapping bookings do not occur 

Let us know how you go.

cheers

+1
7 months ago
1
Harry Wilson

Thanks, One option would be to cancel it on airbnb, however the aribnb booking is a week and was booked first before I even signed up with this site, the booking from here is one night. Thanks for the advice, I have found a customer support number I will call on monday

7 months ago
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M Adamopoulou

That’s fine.

Thanks for the feedback.

Have a nice weekend.

7 months ago
8
Aaltje B.

Ideally, Harry: make AirBnb guests book not instant. 

I do this now for some time, and have even more bookings with A than with B! 

A bit more hassle, but worth it, and no double bookings. I wouldn't worry about it. And saves you the cost of channel manager if you use one. 

Greetings, 

Aaltje B. 

7 months ago
10
M Adamopoulou

Aaltje, by not instant you mean guests have to send you a request before making reservation???

7 months ago
8
Aaltje B.

Yes,  since with Airbnb the host can choose instant booking done or not

Cheery

Aaltje B . 

7 months ago
10
M Adamopoulou

Aaltje if it works I think it’s a good solution in avoiding double bookings.

Thanks for the tip...simple and clever...

Cheers!!!

7 months ago
10
M Adamopoulou

I probably have it set it up...that’s why every time I have a reservation from A the guest sends me a request....

I just hadn’t realized it until now...

Thanks again

 

7 months ago