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1
pranav sakhuja
#Advice

booking through your website

customer is asking for complimentary breakfast.

she said she has talked to customer care of booking.com and they have assured her with providing breakfast which is not possible from our side [The Era Hotel]. Need reply from your side ASAP.

11
BrookAve

 

Its entirely up to you not BdC, message her and clarify what the reservation includes, BdC cannot and will never tell a guest they can get breakfast, unless of course its because you forgot to mark it correctly on the listing, so go check it is not showing as an option. or ocntact Partner Support to check and update it for you.

 

Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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