Booking.com Messaging


We received messages from two sources saying they would like to stay at our B&B, but they do not give their identity or the period they could like to stay. Both were with a lot of mistakes in the text. and one asked to contact him on a personal email-address, outside Booking

Our question : is this a new service of Booking, giving people our Booking.com extranet and then let them book directly?

Kind regards

Louis Stenten, Heimdall B&B

2 Replies


Sounds like a scammer to me and can assure you that booking.com will not encourage guests to book directly!


1 month ago
Sergei - Commu…

Hi BnB Heimdall!

Thanks for getting involved with the Community. I’d recommend sending a message through your extranet or use the phone number listed next to your extranet inbox to get more information about this.

Take care!

1 month ago