2

Bookings

Hello, I logged into my site tonight and found that I wan not availeble for booking, does'nt anyone know why it closed all my days? is this somthing that happends on a regular basis?

If so I may simply close the account and find elsewere..:-(


10
BrookAve

 

Hi and welcome Gilles,

 

As a fellow partner we try to assist each other as this is not a direct line to the support teams.

 

As a new member typically  the issue is related to one or more of these:

  • Rate Plan is not linked to all room type or rooms.
  •  Calendar List View shows blank for rates on each day of all rates.

 

First thing I would suggest is open the Calendar, under 2nd menu.

 

Choose List view, now review the inventory count for the room(s) per date. If null or 0 that is reason one.

 

If all rates boxes are blank that is another reason.

 

One thing when you load the homepage of the extranet do you see this :

 

[Open / Bookable]  with a green background? 

 

no then either verification has not been done or pending or you forgot to click go live.

 

Also for payments , prepaid I strongly recommend: Payments by booking, takes the hassle out of collecting payments yourself.

 

https://partner.booking.com/en-gb/help/policies-payments/how-can-i-join…

 

https://partner.booking.com/en-gb/solutions/ease-your-workload

 



Kind Regards

 

TIP: Add your property link to your partner profile. Its helps other partners assist you .

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 

If you need direct support use Partner Help Contact Us in the footer of this page.

Or Extranet > Inbox >booking Messages . Click on Contact Us.

 

10 months ago
2
Gilles Ouellette

I have reset all my dates to my room, so hopfully it won't happend again, thanks

10 months ago