Hello, I logged into my site tonight and found that I wan not availeble for booking, does'nt anyone know why it closed all my days? is this somthing that happends on a regular basis?

If so I may simply close the account and find elsewere..:-(



Hi and welcome Gilles,


As a fellow partner we try to assist each other as this is not a direct line to the support teams.


As a new member typically  the issue is related to one or more of these:

  • Rate Plan is not linked to all room type or rooms.
  •  Calendar List View shows blank for rates on each day of all rates.


First thing I would suggest is open the Calendar, under 2nd menu.


Choose List view, now review the inventory count for the room(s) per date. If null or 0 that is reason one.


If all rates boxes are blank that is another reason.


One thing when you load the homepage of the extranet do you see this :


[Open / Bookable]  with a green background? 


no then either verification has not been done or pending or you forgot to click go live.


Also for payments , prepaid I strongly recommend: Payments by booking, takes the hassle out of collecting payments yourself.






Kind Regards


TIP: Add your property link to your partner profile. Its helps other partners assist you .



If you need direct support use Partner Help Contact Us in the footer of this page.

Or Extranet > Inbox >booking Messages . Click on Contact Us.