We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



cancel the booking

please cancel this booking.

Guest name: *** ***

Check-in: Sun 5 Jul 2020

Check-out: Mon 6 Jul 2020

Property name: The Grand Hotel Bizzotel

Booking number: ***

1 Replies



Dont be lazy open the reservation and message the guest.

then on same page on right pane click Request To Cancel 

choose option 2

wait for guest to click on agree in email

4 months ago