We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Cancel a confirmed booking

I have a guest in my residence who was tested positive, and asked to extend, in the main while, i received another confirmed booking, I asked the upcoming guest to cancel or amend his booking but he refused.

I want to extend for my current guest considering his current situation.

I have sent a request through booking.com to cancel the booking but guest did not respond.


please advise

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