We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



To cancel a reservation

I have asked booking to close my calendar for the full month of December, I even received an email confirming the reservations were all close for the above month, but today I received a message about a new reservation on the month and December.  how can I cancel this reservation?

1 Replies


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


Hi  Roberta 


First I would open the reservations list and limit it to December and see if any bookings, and note their reference.

Now under Property > Details > check for the Snooze feature and see if it is enabled with an expiry date of Jan 1st for example.



Now message them or phone BdC support to have them review 






Kind Regards,

Be Safe, Be Well


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