Use our data-driven guide to capture late-season demand.



Booking number: ***

Guest request to cancel the reservation.

Please cancel this booking thanks.

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BrookAve 1 year ago


Hi Sherry, 


Please dont make the mistake of posting cancellations here, nothign will happen.


You need to do 1 of 3 things (in order of preference)


  1. [preferred method] instruct the guest to request it on their account
  2. [auto full refund of funds prepaid to BdC] Open reservation, click Request Cancellation, choose option 2. wait for guest to get notification to action. system then updates.
  3. phone or message partner support - and potentially you are invoiced for relocation.




Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox