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Cancellation of booking

We would like to cancel the booking from 1 August to 8 August 2021. We are new to Booking. com and misunderstood Booking.com advice to put the lowest price for all days. We did it and we assumed that we will be asked for confirmation of every booking. Our lowest price is £50 per night but in the low season only. In the high season, the price goes up to £120 per night. 

Some lady booked a week holiday in the high season ( August 2012) but of the price for of the low season. We would like to cancel this reservation as it makes huge financial loss for us. We really can not afford it.

We are sorry but we just started our partnership with Booking.com and we are completely new to this kind of activity.

We understood the mistake and this is going to be one-off.

Please help us to cancel this booking.

Kind regards

Natalia Kyryk

1 Replies
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9
Sharonpowney

You have posted this on the partner forum so we cannot do this for you.  Message the guest and explain and apologise and tell them you need to cancel.  Only the guest can do this so you need to do following process. 

  • Extranet
  • Reservations
  • Reservations Details Page
  • Right Pane, Request To Cancel
  • Choose option 2, submit
  • Wait for guest to receive email with action to confirm

To correct your rates go into Rates, Calendar - use List view.  Open down left and you will see your nightly rates.  Use Bulk edit to update for selected dates so that higher price in Summer.

Note that booking.com only does Instant booking.  It is all on the computer, based on your setup.  You will not be asked to confirm a booking it will happen automatically.

If you need to contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

1 month ago